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Administrator

3 months ago

Watford, United Kingdom Rennie Grove Hospice Care Full time

**Coordination Centre Administrator**

The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove and Peace Hospice Coordination Centre who are responsible for the clinical coordination of care for patients and families referred to Rennie Grove and Peace Hospice. This means you will be responsible for:

- Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to escalate.
- To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
- Working collaboratively with others in the Co-ordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.
- Ensuring that data entry on to the clinical systems is complete and accurate.
- Work on a rota basis covering 08.00 to 18.00, seven days a week.
- Acting as a Rennie Grove and Peace Hospice Care ambassador, actively demonstrating our values and positively promoting the specialist care we provide.

**Person Specification**:

- **Outstanding organisational abilities.**:

- Excellent working knowledge of MS office packages including word, excel and powerpoint.
- An attention to detail with all types of information and data entry. Excellent communication skills, both written and verbal.
- Demonstrates a can do attitude to work-related situations.
- Able to work alone and as part of a team.
- Proven experience of working with databases.
- Some knowledge of healthcare services for patients towards the end of life.

**Qualifications**:

- **Good standard of general education, including Mathematics and English to GCSE level or equivalent**:
**Essential Experience**:

- Excellent working knowledge of MS office packages including word, excel and powerpoint.
- An attention to detail with all types of information and data entry. Excellent communication skills, both written and verbal.
- Proven experience of working with databases.
- Some knowledge of healthcare services for patients towards the end of life.

**Desirable Experience**:

- A minimum of two years relevant administrative experience.
- Understanding of medical terminology.
- Understanding of using SystmOne (IT clinical system).
- Vocational admin qualification / CTP training certificate or relevant experience.

**Essential Qualities**:

- Sensitivity and understanding to the needs of your team and customers, many of whom may have experienced Rennie Grove and Peace Hospice Care services or have been bereaved.
- Know the limits of your knowledge and understand when to escalate issues or concerns.
- Understand own level of competency when dealing with sensitive patient or carer conversations including information giving.
- Referring to the Team Lead or Service Manager when required.
- Be a perfect match with our values:

- We are caring and compassionate
- We engage and empower
- We strive for excellence
- We develop and innovate
- We respect and value

**Disclosure and Barring Service Check**: