Telemarketing Agent

ICAAL is an award winning full-service creative digital marketing agency, based in beautiful Grade 2* listed offices in Southampton’s city centre.

Due to continued rapid expansion, we are looking for a talented Telemarketing Agent to join our fast-growing team.

You will be joining a friendly and lively office with a fun and motivated team of staff. Enjoy a professional working environment with technically advanced IT infrastructure, phone systems and computer equipment.

We can offer both full-time and part-time hours for this vacancy.

**Your duties will include the following**:

- In-Bound and Out-Bound Calls
- Assisting B2B and B2C Telemarketing Campaigns
- Updating Computer Systems

Full training will be provided. A good knowledge of the Microsoft Office package and telemarketing experience would also be an advantage.

We are situated in premises at 11-15 Bugle Street, a beautiful building, rich in history. In fact, it is one of the few Grade II* Listed buildings in Southampton. Previously a convent structured around a Georgian house, Victorian chapel and a modern single storey extension, this stunning building offers versatile open plan space ideal for a creative business to occupy.

**Salary & Benefits**

Fantastic remuneration and benefit package
- £11.50 per hour
- Weekly pay every Friday
- 23 days paid holiday plus 8 bank holidays
- Enhanced company sick pay
- Attractive pension opportunity
- Flexible working hours and hybrid working opportunities available
- Enhanced training and development programme with in-house trainer
- Personal development plan

Incredible working environment and location
- Beautiful Grade 2* listed offices in central Southampton
- Spacious and air-conditioned workplace
- Historic location in Southampton’s Old Town centre
- Excellent transport links, ideally located close to central railway station and bus routes
- Walking distance from Southampton’s main retail and hospitality hub including restaurants, shops, cafés and bars
- Take flexible lunch breaks in our large open-plan dining area complete with sofas and table football
- Catch up with your favourite series or movie at lunchtime with superfast free internet from our dedicated leased line WIFI
- Modern kitchen facilities for easy food and drink preparation

Staff Wellbeing
- Free onsite parking
- Exciting social events calendar with up to 4 free quarterly staff social events per year
- Enjoy great team camaraderie and afterwork socialising
- Well stocked chilled fridges and cupboards with free teas, coffees, cold drinks and healthy snacks
- Alternative milk options regularly stocked
- Wellness Hub with Meditations, Sleep Stories, Yoga and Pilates Tutorials and Workouts
- Keep fit with discounted gym memberships
- Save on weekly shopping bills with discounts on major retailers including national supermarkets
- Discounts on days out and leisure activities
- Free Perkbox discount scheme membership with 100s of discounts from leading brands including department stores and fashion brands

**Why Work for us?**

We are an award-winning and constantly growing marketing agency that is truly people-centric.

We are proud to be a meritocracy that recognises and rewards our staff’s achievements. We have a cosmopolitan and diverse workforce, offering advancement and career progression to all staff from all backgrounds.

**Things to Consider**

Please note that this is an in-house position in Southampton.

**How To Apply**

To apply, please send your covering letter and CV via Indeed.

**Our Process**

**Telephone**

**Interview**

Thereafter, we may choose to invite you to a formal interview.

**Assessment**

Finally, we may arrange an assessment day at our offices.

**Offer**

We’ll call you shortly after the assessment day to let you know whether you have been successful or not.

**COVID-19**

We operate a COVID-19 secure environment with protocols in place to protect all staff and visitors. We will discuss our policies with you in advance of meeting.

**Additional Information**

All successful applicants will arrive on time, dressed smart-casual and be pleasant to deal with.

Please take the time to browse through our website to find out more about who we are and what we do.

For more information regarding ICAAL, please see our online brochure.

If you have any further questions, please contact us on 023 8033 2675.

No agencies please.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.50 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person