Pensions Administration Assistant

3 weeks ago


Birmingham, United Kingdom Hymans Robertson LLP Full time

**Role Summary**: This important role in Third Party Administration (TPA) gives essential and valuable support to the pensions administration teams working on multiple pension schemes and providing a high standard of member care. It provides opportunities to build knowledge in pensions administration and the workings of a client delivery focussed team, with scope to be involved in other ad hoc activities.

**Accountabilities: Pension Administration support**
- Takes phone calls from pension scheme members
- Accurately inputs pension scheme member related information into the Universal Pensions Management system which holds records of all member activity
- Helps the team with non-technical day-to-day pension administration activity in accordance with controlled processes
- Assists the team with handling incoming phone calls from pension scheme member (queries, requests, etc) and inputs telephone notes into the UPM database
- Carries out other tasks and ad-hoc projects as required.
- Ensures office procedures are followed, including keeping full notes of all telephone conversations and being aware of compliance requirements.

**Qualifications, Skills, Experience**

**Qualifications**:

- Ideally educated to ‘A’ level standard, or equivalent, or with relevant experience. Minimum GCSE / Scottish standard (or equivalent) Maths and English, or equivalent.

**Skills / Experience**:

- Experience of working in an administrative / office / professional environment will be beneficial
- Must have strong verbal communication skills and be professional speaking on the phone with members and other callers
- Able to communicate clearly and effectively in writing
- Good planning and organisational skills
- Great attention to detail and accuracy
- Numerate and enjoys working with numbers and data
- Will benefit from having already worked as part of a team



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