Senior Customer Advisor
2 weeks ago
**Senior Customer Advisor - Business Banking**
**Location: Edinburgh - South Gyle - Teviot House**
**Start Date: 15/03/2023**
**Rate of pay: £10.64 per hour - £11.22 per hour (higher pay rate is achieved, based on performance after 6 months)**
**Working hours: 35 hours per week**
**Monday
- Friday 9am-5pm**
**Length of contract: Minimum 6 months with good opportunity to be extended**
**Parking Available on site**
**This is an office-based role with the opportunity to progress to go hybrid once fully trained within the role.**
**BENFITS**:
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.
ROLE DESCRIPTION:
You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.
This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure every customer is provided with an excellent & empathetic customer experience.
The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries.
SKILLS REQUIRED:
- Excellent customer service skills
- Customer service background
- Computer literate
- Flexible and adaptable to change
- Ability to work as part of a team
- Ability to navigate around multiple systems
WHAT’S IN IT FOR YOU?
- Excellent induction training
- Competitive rate of pay/pay progression
- Gain experience and new skills
- Great insight into the banking sector
- Potential for extension
**Interested in this opportunity?**
**To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case) Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next**
**00408**
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £10.64-£11.22 per hour
**Benefits**:
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: One location
Reference ID: 00408
Expected start date: 15/03/2023
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