Night Shift Duty Manager

4 weeks ago


Normanton, United Kingdom Arthur Rose Recruitment Ltd Full time

Shift Pattern - 4 on 4 off - 7pm - 7am

**Requirements**:

- GCSE Maths and English
- Competent with Excel and IT packages
- Management or Supervisory Experience
- Good Administration skills

**Duties and Responsibilities**
- Monitoring telemetry alarms and responding appropriately
- Ensuring comprehensive handover of out of hours actions are relayed to day shift
- Responsible for smooth running of Key Accounts and/or General Orders.
- Answering all calls for emergency hire equipment and arranging its delivery.
- Responding to any breakdown requests and ensuring engineers are despatched promptly
- Create, input and ensure accuracy of orders onto the company InspHire system to minimise account queries and potential credits.
- Ensure all on/off hire orders are taken in detail and processed correctly.
- Ensure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line Manager.
- Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
- Dealing with any Transport requirements within a timely manner.
- Achieve all targets and KPI’s that are set for individuals/Administration team - example month end target for posting invoices.
- Answer all incoming calls within 3 rings in a polite and professional manner as trained.
- Ensure own individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary.
- Liaise and communicate effectively with all levels of staff.
- Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
- Any customer queries must be dealt with quickly and efficiently.
- Line Manager or Director requests are to be completed within the same day or within timescale provided by them.
- Always work in a responsible manner to ensure safe working practices. Follow Health Safety Quality and Environmental guidelines provided by the company - currently ISO 9001:14001 and OHSAS 18001 procedures, including all future notifications.
- Promote teamwork and co-operation at all times, both within individual depots and right across the entire Group of Companies;
- Treat all other employees and all our customers professionally and with respect;
- Other ad-hoc administrative office duties


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