Information & Advice Officer

1 month ago

Bromsgrove, United Kingdom Age UK Bromsgrove, Redditch & Wyre Forest Full time

**INFORMATION AND ADVICE OFFICER**

**JOB DESCRIPTION**

**Job title: Information and Advice Officer**

**Place of work**: Location will be determined by business need but will include working in Age UK BRWF premises across the organisation, outreach venues and in clients’ homes. The role may also involve working from home.

**Responsible to**: Information and Advice Manager, Chief Executive Officer

**Hours of work**: 15 hours per week (to be worked over 2-3 days - to be discussed at interview)

**Salary**:£11.80 per hour

**Annual leave**: 5 weeks plus bank holiday (pro-rata)

**Post**: Permanent

**Start date**: As soon as possible

**GENERAL INFORMATION**

Age UK Bromsgrove, Redditch and Wyre Forest is a registered charity which provides services for the benefit of older people in north Worcestershire. It is a local, independent, non-profit organisation which is governed by a Board of Trustees.

The Information and Advice service provides a comprehensive, high quality service offering information, advice, signposting and other support as appropriate to meet the needs of clients. We pride ourselves in offering a local, person-centred service to thousands of older people and their carers in Bromsgrove, Redditch, and Wyre Forest.

**KEY RESPONSIBILITIES OF THE ROLE**:

- To provide flexible support through the provision of information and advice by telephone, face-to-face in the main offices, and by undertaking home visits and outreach sessions according to project requirements.
- To provide cover for other members of the team as requested by the Information and Advice Manager and according to the needs of the service.
- To provide prompt, accurate and consistent information and advice in response to enquiries made by older people and others acting on their behalf.
- To liaise with other agencies/information providers to receive and make referrals on behalf of clients where appropriate and to develop local networks and contacts.
- To maintain records and electronic case notes as required using the Charitylog database system and in accordance with the Age UK Information & Advice Quality Programme (IAQP) standards.
- To undertake clerical work including input and retrieval of computer information, photocopying and filing as necessary to assist in the smooth running of the service.
- To maintain and produce written and verbal statistics, reports and case studies as required by specific project funding, the Board of Trustees and other Stakeholders.
- To contribute to the production and distribution of internal documents such as factsheets and publicity materials, ensuring that information is widely available, up-to
- date and accurate.
- To promote and foster awareness within the local community of Age UK BRWF and the services/projects provided by the organisation, including attendance at meetings and networking events as necessary.
- To liaise and work with other Age UK BRWF staff and volunteers for practical support and information to support the effectiveness of the I&A service.
- To attend internal and external meetings as required.
- To keep up-to-date on relevant changes in law, policies and procedures and services/support both locally and those affecting older people in general, including participation in internal and external training courses as appropriate.
- To assist in the development of good practice in providing information and advice services and carry out required responsibilities to conform with the Information and Advice Quality Programme (IAQP).

**OTHER INFORMATION**
- Age UK Bromsgrove, Redditch and Wyre Forest are committed to equal opportunities, principles and practice.
- All staff, in their particular roles and working collaboratively, will be expected to pursue the aims and objectives of Age UK Bromsgrove, Redditch and Wyre Forest set out in the overall strategic plan of the Organisation.
- All staff must work within the policies and guidelines adopted by the Organisation (see Staff Handbook).
- All staff will participate in the supervision and appraisal systems adopted by the Organisation.
- Age UK Bromsgrove, Redditch and Wyre Forest is committed to staff and organisational development, we will identify training needs and will expect and encourage the involvement of all staff in meeting them appropriately.

**THIS JOB DESCRIPTION IS INTENDED AS A SUMMARY OF THE MAIN DUTIES OF THE JOB HOLDER, WHO WILL FROM TIME TO TIME BE REQUIRED TO CARRY OUT OTHER ACTIVITIES NOT SPECIFIED IN THIS DOCUMENT.**

**INFORMATION AND ADVICE OFFICER - PERSONAL SPECIFICATION**

**Ability to take advantage of training opportunities - ESSENTIAL **Past history. Show ability to learn and progress. **DESIRABLE**:
**Communication Skills**:

- **ESSENTIAL**:

- Strong interpersonal and communication skills both verbal and written. Ability to relate to and liaise with people from a wide range of backgrounds and experiences. Listening, information gathering and assessment skills

**Disposition/Motivation** - **ES

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