Advanced Technical Support Representative
4 weeks ago
**Advanced Technical Support Representative**:
London
**WHY VERIFONE**:
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
**WHAT YOU'LL DO**:
- Second point of contact for all customers for product/solution support
- Accurately update and maintain internal records and systems
- Supporting the wider business through the provision of excellent customer service
- Installing new and upgrading existing systems
- Identification, recreation and documentation of software issues and required changes
**WHAT QUALIFICATIONS WILL YOU NEED TO BE SUCCESSFUL?**:
- GCSE level qualification passes to include English and Mathematics (essential)
- Experience of working in an IT support position
- Knowledge of Microsoft operating systems (XP, 2003, VISTA, 7, 10, etc)
- Proficient with Microsoft Office - particularly Word and Excel
- Good working knowledge of Ethernet networks, Wi-Fi and Bluetooth connectivity
- Ability to work logically, being accurate and thorough, paying attention to detail
- Self-motivated and reliable while working individually or as part of a team
- Ability to think objectively and creatively, suggesting change whenever necessary
- Willing to be responsible, take ownership and use own initiative
- Ability to multi-task, particularly under pressure, within tight deadlines and SLAs
- Ability to establish time requirements and set customer expectations accordingly
- Knowledge of the card payment industry and service provision (Desirable)
- Ability to review and reflect (Desirable)
**OUR COMMITMENT**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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- (File types: pdf, doc, docx, txt, rtf)- Cover Letter- Attach
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- (File types: pdf, doc, docx, txt, rtf)- Have you ever been employed by Verifone? *- How did you hear about us? *- Please select
- Please select- If referred by a Verifone employee, please let us know who referred you?(applicable only if you have responded as 'Referral' to the prior question)
- Are you flexible on your working location? *- Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)? *- Are you currently a citizen of any of these countries: Cuba, Iran, North Korea, Syria *- What are your salary expectations for this role? *- LinkedIn Profile- Website-
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- Please select**Voluntary Self-Identification**:
As set forth in Verifone Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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