Housekeeping Porter

We are seeking a **full-time** **Housekeeping Porter** who has a positive ‘can do’ attitude to join the Housekeeping team at SCHLOSS Roxburghe working 5 days over seven across the week. You must be available to work weekends.

We offer a **competitive salary of £10.90 per hour plus gratuities* **equating to potential earnings of £12.05 per hour (based on a 40-hour week) **and excellent employee benefits**.
- *Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid._

With a new luxury Spa, Charlie’s Restaurant and additional bedrooms, suites and cottages, this is a fantastic opportunity to be a part of the Housekeeping team, shape your own career and get involved with making new history in the Borders.

We believe that what makes a place special, is its people. A place where it is fun to work, where you are encouraged to be your best self in a positive and inclusive culture. A place that wants you for who you are, and where you can make a difference while growing personally and professionally. Be part of our journey

The Housekeeping Porter plays a key supportive role to the Housekeeping Department ensuring the team are prepared to deliver the exceptional levels of cleanliness, service, and presentation to our guests. All tasks will have a guest centric focus and you will play a key part in and for our guests.

**Your Key Responsibilities**:

- You will be involved with all aspects of the housekeeping department conducting cleaning, and housekeeping delivery tasks, whilst consistently following the luxury standards set out by SCHLOSS Roxburghe to ensure the best quality for our guests;
- Be responsible for the count of linen and stock control, reporting any discrepancies to the Executive Head Housekeeper
- Keeping service and linen areas and housekeeping cupboards tidy and well stocked
- Ensure that all cots, extra beds, fans are clean and stored tidily
- You will ensure that the furniture, equipment, and appliances are in clean and flawless condition
- You will interact with all guests in a warm, friendly, and professional manner, looking to exceed their expectations
- You will bring your experience to identify and contribute innovative and practical ways to improve the overall quality and process within the department
- To report any faults or broken items to Housekeeping management
- You will ensure that all compliance, COSHH, and Health & Safety procedures are followed
- Ensure that all procedures concerning guest safety are followed including but not limited to, lost property, key control,and confidentiality
- You will take pride in ensuring the cleanliness and hygiene of all guest areas
- You will assist the Housekeeping Management team with any ad hoc duties or requests when necessary.

**Your Knowledge & Capabilities**:

- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
- You are a brilliant multi-tasker and able to organise your time effectively
- You have a key eye for detail and take pride in your work
- You enjoy working as part of a team as much as you enjoy working independently
- You have excellent communication skills with the ability to communicate effectively with people at all levels

**Proven Experience/Qualifications**:

- Previous housekeeping experience is desirable but not essential as full training will be given
- Full and clean driving licence is essential
- Ability to communicate proficiently in English

**Your Employee Benefits**:

- Share of gratuities on a pro-rata basis
- 30 days paid holiday after 1 year of service
- 50% discount on food & beverage for Employee and up to 4 guests
- 30% discount in our Pro Shop
- Free meals whilst on shift
- Free golf membership
- Free on-site parking
- Recommend a friend scheme
- Quarterly recognition programme
- Employee and Family rates and discounts in Hyatt hotel upon availability
- Employee discounts at our 12.18 Hotel Collection
- Access to exclusive perks, offers, and discounts on our colleague platform
- LifeWorks employee assistance program, offering support and confidential advice for you and your family when you need it most
- Access to wellbeing articles, podcasts, tools and resources

**Job Types**: Full-time, Permanent

**Salary**: £10.90 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Kelso (required)

Work Location: In person