Port Assistant

**Reports to**: Port Manager

**Vacancy Ref**: 2405-SB

**Contract**: Seasonal (April - October)

**Rate of pay**: £13.01 per hour, plus enhanced rates for unsociable hours and overtime.

**Location**: Tarbert - Harris

**Hours per week**: 1 x 20 hours per week

**Date advertised**: 27 March 2024

**Closing date**: 10 April 2024

**CalMac Ferries Limited**

**About us**

Caledonian MacBrayne operate the most extensive and complex ferry network in Britain, delivering 165,000 sailings to nearly 5 million passengers, annually, across Scotland's west coast. We are a diverse, hardworking, and skilled team of just over 1800 individuals - delivering the service, often in the face of challenging conditions. There's a powerful idea at the core of everything we do: 'We are the heart and soul of the places we sail to and the people we serve'. Our values - locality, bravery, and people first - define our history, propel us forward and guide our people today.

**About the Port**

Our port is located at Tarbert, Isle of Harris, HS3 3DG.

The earliest start time would be 06:00 and the latest finish would be 20:30.

**Your Role**

As a member of the Port team, you will have a key role to play in ensuring that we deliver an amazing experience to all our customers, whether they are islanders, visitors from the UK or overseas or commercial customers.

You will also have key safety and security duties - traffic management, as well as making sure our ports meet our customers' expectations by undertaking various tidy up duties

**Day to Day Working**

You will work a varied shift pattern, which includes weekends, bank holidays and evenings. You may be required to start work early each morning and some shifts will mean you will finish after the last vessel has set sail for the evening.

**Key Responsibilities**

Ticket Sales, Printing and Distribution:

- Process ticket sales accurately and efficiently.
- Assist customers in selecting appropriate tickets for our services.
- Operate ticketing systems and equipment for printing and distributing tickets.

Customer Interaction:

- Provide excellent customer service by addressing inquiries, resolving issues, and offering assistance.
- Communicate ticketing information, policies, and procedures to customers.
- Assisting customers with amending/cancelling bookings and arranging accommodation/onward travel when service is disrupted.

Cash Handling:

- Handle cash, credit card transactions, and issue receipts.

Data Entry:

- Accurately enter customer and ticketing information into databases.
- Record and relay sailing statistics.

Other duties:

- Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all.
- Car marshalling duties - including validation of tickets.
- Use of handheld 2-way radios.
- Emergency requirements 'out-of-hours'
- Any other duties required by the Supervisor or Port Manager.

**About You**

There are lots of qualities that we look for in our employees, but above all, we need people who are resilient, supportive, caring, hands on and positive.

To excel in your role, you will need:

- A passion for delivering excellent customer service
- Excellent verbal and written communication skills
- To be proactive when it comes to problem solving
- Attention to detail
- Basic IT skills
- To demonstrate our values on a day-to-day basis
- Have a good understanding of the CalMac services
- To be able to commute to and from the terminal on a daily basis, ideally with own transport
- Have a full UK Driving License
- Be flexible to working, as shift and weekend work will be involved
- Be able to work with initiative as a self-starter, without supervision
- Be willing to be a team player in a dynamic, proactive, and fast-paced environment

**Extra Benefits**

CalMac Ferries Limited recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and a free travel on CalMac Ferries for yourself, spouse/partner, and dependents.

You'll receive 37 days (pro rata) annual holiday entitlement (which includes bank holidays). You will be provided with full uniform and PPE as well as excellent training, development, and good career progression.

You will also receive unsociable hours payment of 12.5% for shifts which start before 08:00 and/or end after 19:00. The basic hourly rate will be paid at single time for every hour up to 40 hours per week, every hour above this will be paid at 1.75 times the basic hourly rate.

**Our People: Values & Behaviours**

To navigate the waters, ensuring life thrives wherever we are

**PEOPLE FIRST**

We lead by example and inspire others to give their best.

We work constructively with colleagues in a 'one team' spirit.

**LOCALITY**

We put the customer at the heart of everything we do.

We are accountable for our actions and performance.

**BRA