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Adventure Experience Coordinator

4 months ago

Oxford, United Kingdom The Scout Association Full time

We are looking for a **Adventure Experience Coordinator** to join our Adventurous Scout Adventure team based in Youlbury.

**Location**:Scout Adventures, Youlbury, Boars Hill, Oxford, OX1 5HD **(Please note, this is a live in role)**

**Salary**:£24,937 per annum, Band C, level 3

**Term**:13 month Fixed term contract (Maternity cover)

**Working Hours**:40 hours per week -required to do some weekends where required

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

**About the Adventure Experience Coordinator Role**:
This is a very exciting time to join our Youlbury team as we have had some exciting transformations across the site, including a new reception, shop, and catering facility which we are all excited to get in action. As we embark on the next chapter, our focus is on seamlessly ensuring that everyone enjoys a smooth and uninterrupted customer journey.

The Adventure Experience Coordinator (Maternity Cover) will primarily be responsible for ensuring the smooth operation of our adventures and will be responsible for checking and creating adventure programmes for groups, being the key point of contact with our customer bookings team and completing scheduling for all staff and volunteers.

**What we are looking for in our Adventure Experience Coordinator**:

- Excellent customer service and interpersonal skills
- Effective written and verbal communication skills
- Attention to detail and organisational skills
- Good computer literacy, with an ability to confidently learn and use tools such as bookings systems, customer support software, Microsoft Office, Sharepoint, Smartsheets etc.
- Ability to prioritise and plan your own workload
- Able to problem solve and handle complaints
- Ability to build personable and effective relationships with customers, staff and all volunteers A methodical approach to work and the ability to coordinate multiple customers and suppliers

**Key responsibilities as our Adventure Experience Coordinator**:

- Provide helpful, supportive and friendly services across a variety of channels. Work within our service level agreements, objectives and policies, and use our tone of voice and brand to make a great impression of Scout Adventures.
- Process new enquries by matching customers to our products and securing their booking
- Carry out basic financial tasks related to bookings, including taking payments and raising invoices.
- Maintain accurate records of our customers and bookings and maintain strict confidentiality and data protection standards.
- Assisting with the management of contractors, volunteers and other staff, providing line management for a team of volunteers.
- Delivering relevant training to the internal team in areas of specialty.
- Design activity programmes for groups based on their needs and objectives

**As our Adventure Experience Coordinator in return, we offer you**:

- Work in a way that suits you, your role and your department
- Be proud to say you’re part of a team with Investors in People (Gold)
- Plenty of opportunity for learning and development
- 28 days holiday a year, plus bank holidays rising to 32 days after two years
- Four extra days to look after your family when they need you
- Three extra days over Christmas (that’s our gift to you)

**We are proud to be a family-friendly employer and offer**
- Maternity/Paternity Leave
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave

Don’t miss out on the opportunity to join our fantastic team Click **‘Apply’** now

**Face to Face Interviews will be held on **Tuesday 19th March 2024.

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

**Strictly no agencies.