Coffee Shop

**Job title**: Coffee Shop & Pottery Studio Supervisor

We have an exciting opportunity for a Café Supervisor to join our friendly team here at my independently owned cafe in Skipton, North Yorkshire. Well known and established cafe with its own pottery studio and party venue alongside on its upstairs floor

**Location**: 14 High Street, Skipton, BD23 1JZ

**Salary**: £9.50 - 11 per hour (depending on experience and qualification)

**Fixed Term Contract to Cover Maternity Leave - Opportunity to maybe become permanent.**

**Hours**

Ideally able to work Saturday and or Sunday day-time shifts with possibility of 1 weekend off per month if required, plus cover during school holidays. You'll also have the opportunity of hours during the week if required.

Working as part of our customer-facing team you will ensure that high quality and great value food and drink are prepared and served to café and catering customers from a clean, safe, and welcoming environment. Be a positive role model and engage with young and old people throughout. Ultimately, help increase profitability, boost customer engagement and loyalty and in turn, make our cafes into a favourite local spot.

**We are looking for someone with the below characteristics**:

- Work experience as a Barista / Café Supervisor / Cafe Manager ideal
- Hands-on experience with professional coffee machines preferred
- Food Hygiene Level 2 certificate preferred
- Additional certification (e.g. in Business Administration or Hospitality) is a plus

**Responsibilities will include**:

- Preparing and making coffee to trained standards and serving food, tea and drinks plus collecting money / till operation.
- Ensuring the cafés are fully stocked and can meet the menu at all times, notifying the owner or kitchen staff of any shortage.
- Clean the café areas, inside and outside and ensure they are safe and hygienic at all times (following Covid-19 guidelines).
- Check that all café facilities, equipment or furnishings are in good order and to report any damage.
- Follow the normal operating plan, ensuring correct opening and closing times and setting up and clearing down as required and specified.
- Assist with preparing food for bookings, ensuring these are ready on time.
- Monitor expenditure, stock, wastage and use-by dates
- Ensuring the completion of daily financial paperwork and cash handling and that all expenditure is covered by an invoice or receipt.
- Respond promptly and professionally to any customer feedback, comments or complaints.
- Welcome anyone who enters the building when you are on shift regardless of what you are doing
- Be familiar and up-to-date with all policy and procedures.
- Uphold the highest standards of health and safety, cleanliness and professionalism and use your own initiative to respond quickly to issues or challenges that may arise when you are on duty.
- Act as a role model for all staff, inspiring them to engage in the services and understand and appreciate the practicalities of running a cafe (behaviour breeds behaviour)
- Supervise and operate opening up/closing down procedures
- Challenge and inform owner and other supervisors regularly.

**Any other duties as would be expected of a Barista / Café Supervisor / Cafe Manager**:

- Availability to work within opening hours (including weekends and holidays)
- Excellent communication skills with the ability to manage and motivate a team
- Manage day-to-day operations of the cafes and be able to attend both sites if required
- Hire and training staff and baristas where appropriate
- Help train employees on drinks preparation and proper use of coffee equipment and food prep if necessary
- Maintain and update records of daily, weekly and monthly EHO standards
- Suggest new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks) - have a knowledge of the competition
- Advise staff on the best ways to resolve issues with clients and the team and always deliver excellent customer service
- Ensure all cafe areas are clean and tidy and all daily tasks and routines are met and approved
- Dress and Uniform to be clean, tidy and appropriate at all times - an apron must be worn with our logo on it if possible. Personal hygiene to be exemplary and hair, makeup, clothing to be appropriate.
- Nurture friendly relationships with customers to increase loyalty and boost reputation.

**Benefits**:

- Tips included and shared according to hours worked
- Independent so no big company bureaucracy
- Open family values business
- Paid Holidays
- Drinks and food included on shifts
- Opportunity to join company pension
- Flexible hours and work times

We look forward to hearing from you.

**Job Types**: Part-time, Fixed term contract
Contract length: 8-10 months
Part-time hours: 14 per week

**Salary**: £9.50-£11.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availabil