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Dental Receptionist

3 months ago

Luton, United Kingdom Wigmore Smiles & Aesthetics Full time

**Description**:
We are seeking a motivated and detail-oriented individual to join our team as an Appointment Setter and Receptionist. As an Appointment Setter, you will play a crucial role in the Dental Clinic by scheduling appointments with potential patients. This is a great opportunity for someone with strong organisational and communication skills who enjoys working in an office setting.

This is an exciting position to work in a brand new private dental clinic in Wigmore, Luton. Superb potential for career progression. Comprehensive training will be provided.

If you would like to work as a part of an exceptional team within the private healthcare sector, at a clinic that is rapidly growing and have all the required skill set, please contact us to discuss the role further and arrange an interview.

**Requirements**:

- An enthusiastic hard-working individual
- Excellent communication skills
- Proficient with using a computer and CRM systems, including databases and drive
- Filing, scanning and printing of documents and paperwork
- Good punctuality and organisational skills
- Proficient in using computer software such as Microsoft Office Suite
- Ability to work independently and as part of a team
- Attention to detail and accuracy in data entry
- Positive attitude and willingness to learn

**Appointment Setter Responsibilities**
- Maintain all clients in the CRM Database as per training provided
- Follow up with clients to confirm appointments and provide any necessary information
- Provide exceptional customer service by addressing client inquiries and resolving any issues
- Collaborate with the Dental & Aesthetic team to ensure smooth appointment scheduling and maximise sales opportunities

**Reception Responsibilities**
- Answer the telephone in the prescribed manner
- Welcome and check-in patients as they arrive at the practice
- Ensure that the appointment systems are updated accurately
- Collect and record patient payments
- Ensure that computer administrative records are completed correctly
- Encourage patients to complete forms prior to appointments through the Patient Portal
- Liaise with dental laboratories, supply companies and other organisations as required
- Record transfers to and from laboratories
- Provide patient recalls and cancellations when applicable
- Print day sheets for Dentists & Hygienists
- Keep the office, reception area and waiting room clean and tidy
- Organise stationery and stock supplies
- Other duties as necessary for the efficient operation of the practice
- Undergo training as may be required to develop your skills and abilities
- Attend refresher and update training for medical emergencies and CPR

**Benefits**:

- Competitive hourly wage
- Full time schedule with consistent hours
- Opportunity to work in a professional healthcare environment
- Potential for additional hours or responsibilities as the clinic grows

**Job Types**: Full-time, Permanent

**Salary**: £10.00-£12.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Dental receptionist: 1 year (required)

Work Location: In person

Reference ID: Wigmore-0324
Expected start date: 01/04/2024