Customer Service Advisor- Car Parking

5 months ago


Edinburgh, United Kingdom Edinburgh Airport Full time

As part of the wider surface access team that manages the entire airport car parking estate all year round. This role requires dedication, attention to detail and someone who excels at delivering world class customer service.
- This role holder will work 12 hour shifts working up to 43 hours per week (nightshift)._

**What you’ll be doing**
- To operate parking control, CCTV and intercom equipment as appropriate
- To regulate the entry and exit of vehicles
- To carry out patrolling and / or cleaning duties as directed
- To assist customers when required
- To undertake patrols of the car park, both by foot and by use of company vehicle to deter suspicious activity and assist customers
- To monitor the appearance of the car park, taking action to ensure that company standards are achieved and maintained
- To ensure compliance with all company Standard Operating Procedures
- To maintain good communications and consult regularly with the Team Leader / Duty Manager and other car park staff, seeking assistance and contributing to the resolution of outstanding issues
- Support as requested to do so by the Airport Operations Manager during times of disruption or through incident management
- To assist the Nightshift Team leader in cash collection
- Dealing with passenger failures / complaints within a timely manner and liaising with the customer support centre to resolve issues in a timely manner

**What we’re looking for**
- GCSE or equivalent in English and Maths
- Good communication skills
- Good computer/IT skills
- Cash handling skills
- Customer service experience

**What we’ll offer you**
- Competitive hourly rate and shift pay
- Free on-site staff car parking (when you are working and when you go on holiday)
- Discounted shopping in the various retail and catering outlets within the Terminal
- Discounts on some of the public transport services to the airport
- Pension scheme

We are passionate about developing people and their career aspirations within the airport. Whether that’s in the same department or another team we provide secondment and permanent job opportunities across the campus. Whatever role you want to do, we’ll provide all the support you need to help you take flight including access to training courses.
- Building a diverse workforce that is inclusive and accessible to all is a priority mission for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. You can read more about our benefits and policies on our employer page


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