Retail Assistant

7 months ago

Wakefield, United Kingdom Forget Me Not Children's Hospice Full time

**Retail Shop Assistant**
- Hours: Full Time - 37.5 hrs per week (5 days out of 7 days)
- Location: Wakefield
- £21,450

**Benefits**:Entry into Peoples Pension, death in service benefit (3 x salary), out of pocket expenses, free access to confidential and extensive wellbeing support, generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years), free tea / coffee, sight tests and flu jabs and excellent learning and development opportunities.

Were excited to be opening our first-ever shop in Wakefield town centre Which means were looking to recruit a great team to turn it into another highly successful store, selling quality clothing and accessories, homeware, books and CDs/DVDs all donated by our supporters.

Our shops arent just a place for people to donate or bargain hunt, but also to build careers, volunteer and support our cause. And every penny of profit made by our shops helps us be here for children and families who desperately need our support.

As retail shop assistant, youll support the manager and assistant manager, helping customers, sorting stock and making the store look the best it can be. You dont need to have worked in a shop before, but youll need to be up for talking to and helping customers, face to face and over the phone.

A great starting point for a career in charity retail, if youre excited about making a difference to local children and families, we want to hear from you

For an informal chat about the role, please contact Kay Dent, Area Manager on 07741194050

**Responsible To**: Shop Manager

**Role Summary**

Our vision is to deliver pioneering care through pregnancy, childhood and loss, wherever families need us, whatever the future holds. This role supports our vision by providing support to the shop manager and assistant manager in effectively sorting, displaying and selling items.

Be the Forget Me Not Childrens Hospices ambassador in the local community delivering our organisations key messages and promoting all aspects of the charity within the local area.

**Main Duties and Key Responsibilities**
- Help achieve sales and KPI targets
- Sort, steam and price donated stock
- Help to maintain high standards of merchandising
- Deliver excellent customer service
- Work on the till
- Ensure the shop is kept clean and tidy
- Assist with booking in deliveries and collections
- Assist shop with promoting and processing gift aid
- Be a key holder, opening and closing when required
- Assist in motivating volunteer team
- Complete mandatory training when requested
- Any other adhoc duties

We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity.

For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework (Click here). Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not.

**Person Specification**

**Skills and experience**

**Essential**
- Confident and professional;
- Accomplished administrator; with excellent IT skills;
- Track record of excellent customer service;
- Excellent written and verbal communication skills;
- Excellent attention to detail;
- A sense of urgency and focus in achieving goals and targets;
- Innovative and creative when approaching challenges;
- The ability to rapidly adapt to changing conditions.

**Desirable**
- Previous retail experience

This role will involve weekend work so flexibility is essential.

**Equality and Diversity**

Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices;
- We will actively encourage and support under-represented groups to join us as employees
- We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required.
- We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles

Please click here to view our full equality, diversity and inclusion pledge

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