Relief Worker

**Relief Worker**

**Permanent**

**Hourly Rate £10.90**

**Based in Huddersfield**

**Scheme Name Laurel Court**

**Working Pattern - As and when required**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

Work collaboratively as part of a committed team delivering an outstanding service. Assist the support team in putting customers first and empowering them to achieve their goals and aspirations. Undertake a range of tasks that contribute to the safe and effective delivery of the day-to-day service.

**T**
**he difference you’ll make**
- You will provide a high quality, customer-oriented service and understand that all the actions should be customer
- led. You will, as directed by the manager and support team, assist in providing care and support to customers in the provision of service and supported housing. Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment.

**So, who are you?**

You will have experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children). Be compassionate, patient, reliable and empathetic and customer focused with excellent communication skills both written and verbal. Be flexible and approachable with a positive attitude and an excellent team player who can work flexibly to meet business requirements.

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**
- We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

- Assisting in the planning and delivery of a range of personalised support and move-on plans.
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
- Inspiring and motivating customers to meet agreed outcomes and develop life skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
- Signposting customers to appropriate external support services, such as food banks and other community resources.
- Supporting customers to be ‘tenancy ready’, enabling successful move on.
- Supporting customers to be financially independent through budgeting plans and maximising income.
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure.
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform.
- Assisting in the promotion of customer involvement and consultation.
- Assisting with the delivery of a range of group work sessions.

**Deliver a support service**:

- Support the delivery of the referral process for new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately.
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers.
- Carry out day-to-day administration and operational duties.
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking.
- Assist in collating and submitting information returns on funding, health & safety, and performance.
- Act as point of contact on the phone, reception, and deal with a range of enquiries.

**Other Information**
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opport