Customer Services Executive

4 months ago

London, United Kingdom The Climate Group Full time

**Summary**:
**This is an exciting opportunity to be a part of Climate Week NYC, one of the leading global climate events that takes place each year in New York. The role will report into the Events Marketing Manager and support with enquiries for our events.** **The role** **is crucial** to the team and our events,** ensuring we respond to all **event** enquiries professionally and **being a key player in supporting the success of the event**. The role will **involve building relationships with colleagues at all levels across the organi**s**ation, as well as communicating with external senior climate leaders across the globe.**:
**About Climate Group**:
Climate Group drives climate action. Fast. Our goal is a world of net zero carbon emissions by 2050, with greater prosperity for all.

We focus on systems with the highest emissions and where our networks have the greatest opportunity to drive change. We do this by building large and influential networks and holding organisations accountable, turning their commitments into action.

We share what we achieve together to show more organisations what they could do. We are an international non-profit organisation, founded in 2004, with offices in London, Amsterdam, Beijing, New Delhi and New York.

**About the role**

The role will report into the Events Marketing Manager and support with our inbound enquiries for our events. The Customer Services Executive will be responsible for providing exceptional customer support and service to our delegates. Their primary job will involve handling inbound customer inquiries, resolving problems, supporting delegates to register for our events and maintaining customer records in Salesforce and Cvent.

**Keyresponsibilities will include**:

- Providing information about our event and the opportunities for delegates that are happening during Climate Week NYC.
- Addressing delegate problems and resolving issues in a timely and efficient manner.
- Updating customer records and tagging contacts in Salesforce.
- Collaborating with other internal teams to ensure delegates have the correct information.
- Providing feedback to management on customer trends and concerns.
- Maintaining a positive and professional attitude when dealing with delegates.
- Identifying and escalating complex issues to the appropriate person at Climate Group.
- Adhering to GDPR guidelines

**About you**:
We value strengths and thedesire to learn if you meet the majority of the criteria listed below, pleaseapply.

**Essential**
- Excellent communication skills, both written and verbal.
- Strong self-organisation skills, ability to multi-task and adhere to deadlines.
- Highly empathetic and a positive attitude.
- Song problem-solving skills to help find solutions to delegates enquiries.
- Good attention to detail.
- Proficiency in Microsoft Office; Word and Excel.

**Desirable**
- Previous experience working at an NGO.
- Experience working in an international organisation.
- Experience working on hybrid/virtual events.
- Experience working on hybrid/virtual events.
- Knowledge of Pardot, Cvent or other event platforms.
- Previous experience using Salesforce.

**Our location**:
Youll be based in our London head office nearTower Bridge, and will enjoy the benefits of flexible and hybrid working: 3days in the office and 2 days from home.

As well as having excellent green credentials,our open-plan workspace offers the ultimate flexibility for your working day, whether youre working collaboratively, hosting a hybrid meeting withyour global colleagues, or need some focus time in an acoustic booth or at astanding desk. The building is accessible for people living with disabilities,and offers a well-equipped gym, secure bike parking andshowers.

**What we offer**:
Our people are at the heart of what we do.Youll be joining a global community of bold, ambitious doers who are committedto driving climate action fast.

This a fixed-term 5-month position [with the possibility of renewal].

The salary offered is £24,000 to £25,750 per annum, based onexperience

In addition to the rewards youll find fromworking with friendly, passionate people wholl challenge and help you grow, weoffer a fantastic benefits package:

- 25 days holiday per year, plus public holidays
- 10% non-contributory pension scheme followingthree months service
- Long-service holiday bonus of an additional dayafter three and six years service
- Hybrid and flexible working
- Cash plan and private medical insurance oncompletion of probation
- Supportive family policies including enhanced maternity,paternity and adoption leave as well as fertility treatment support
- Monthly wellbeing allowance plus Headspacemembership
- Paid leave for volunteering, moving house andgetting married
- Life assurance cover from first day
- E-bike/bike loan scheme of up to £1,000
- Season ticket loan scheme
- Comprehensive learning and developmentinitiatives to help you reach your full potential, including access to LinkedIn

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