Care Certificate Support Worker

4 weeks ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

The West Suffolk NHS Foundation Trust are offering a great opportunity to join our Integrated Clinical Education Team (ICET).

The Care Certificate is a mandatory requirement for all Healthcare Support Workers (HCSW) working within the organisation and the postholder will provide support and guidance to all new employees undertaking this programme.

The Care Certificate Support Worker (CCSW) will work alongside other members of the education team to provide all new HCSWs with education and training based on best practice and in line with the Care Certificate standards.

The postholder will work across all settings in both the acute and community environments including adult, child, maternity, and therapies.

This is a full-time position working Monday - Friday 08:00 - 16:00.

The CCSW will assist HCSWs in the delivery of a high standard of patient care in all activities of daily living, as directed in the individual plan of care needs, observing, and reporting specific changes to senior staff and documenting care given. Assessment of competency and guiding HCSWs with the completion of their workbook will be part of the role.

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

**Job summary**:
To support the Education Team in the Care Certificate programme across the Trust

To work alongside and provide support to non-registered staff undertaking the Care Certificate within their working environment

To role model evidence based best practice to reinforce the knowledge, competence and values of West Suffolk NHS Foundation Trust and the Care Certificate Standards

To work in conjunction with the Care Certificate Co-ordinator, Deputy Clinical Education Lead and Head of Clinical Education to support staff to achieve the Care Certificate in a timely manner

**Job responsibilities**:
**Key Tasks & Responsibilities**:
**Communication**:
To develop and maintain good working relationships with the managers and teams of clinical areas used for training

Communicate effectively and sensitively with patients, relatives, and colleagues, referring to senior staff as necessary, recognising needs for alternative methods of communication.

To report promptly any concerns including performance issues to the manager of the clinical area and the Head of Clinical Education or Deputy Clinical Education Lead

To attend and participate in the Integrated Clinical Education Team meetings as required

Maintain accurate documentation and records

**Training and teaching**:
Work alongside new Healthcare Support Workers and role model evidence based, best practice within the clinical environment

Be able to explain and discuss the Care Certificate programme requirements

Provide appropriate information, support and advice on education and training issues specific to new Healthcare Support Workers and escalate to Deputy Clinical Education Lead and Head of Clinical Education as required

Share good practices across the Trust about supporting learning and improving the quality of care

Support clinical teams to help their new Healthcare Support Worker to feel a valued and competent member of the team

**Privacy, dignity, and equality**:
Act to promote patients’ equality, diversity, and rights always

Ensure provision of privacy and dignity in all activities

Ensure all care is person centred and delivered with the informed consent of the patient

Act to promote active participation for patients under the care of the Trust

Maintain confidentiality of patient information at all times

**Clinical Duties**:
To work alongside new Healthcare Support Workers and assist in the delivery of a high standard of patient car

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