Medical Receptionist

5 months ago


London, United Kingdom Willesden Green Surgery Full time

**About the Job**

A fast paced healtchare job for people who don't mind hard work and long hours and are happy to show initiative. You will be managing patient queries and booking appointments, in busy settings, but supported by a fantastic team. We are passionate for providing an easy and excellent patient experience for our patient population. We want to be leaders in improving patient access to healthcare, and are excited for ideas and feedback on how to improve the patient and staff experience.

**Job Must Haves**:

- Previous reception/admin/customer facing experience
- Able to work Monday to Friday, anytime from 7.45am to 6.30pm
- Arabic speaking

**Job Preferable**:

- Previous EMIS experience

**About Willesden Green Surgery**

Willesden Green Surgery is a small, vibrant business in London NW2 3UY. We are excited to hire a receptionist to join our team and will be working with a great team of receptionist, administrators, pharmacist, physiotherapist, link workers, doctors and nurses

To work with our amazing team to perform a range of administrative and reception duties at the GP Practice.

Reception duties can include, but are not limited to:

- opening/closing the surgery
- greeting patients
- booking patient appointments
- answering telephone calls promptly
- monitor call times using our cloud-based telephone dashboard
- signpost patients to the appropriate services
- liaising with medical team members
- process repeat prescription requests
- ask for support from the admin team when the phone is busy

Administrator duties can include, but are not limited to:

- completing and code online patient registrations
- register patients for online services
- managing and sending referrals
- re-calling patients for reviews/appokintment
- stocking rooms and inventory check
- actioning doctor task and manage the results over the phone
- record meeting minutes
- process all Out of Area and Patient Warning letters
- action GP2GP tasks
- when the telephone line is busy, help reception by answering calls
- process requests for information i.e., SAR, insurance / solicitor letters and DVLA forms
- partake in adult and child safeguarding care and audits

In addition to the primary responsibilities, the medical administrator may be requested to:

- Suggest improvements to our practice and your job role, in practice meetings
- Partake in audit as directed by the audit lead

**Job Types**: Part-time, Permanent

**Salary**: From £11.50 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- Company pension

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- How man years of EMIS experience do you have?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Arabic (required)

Work Location: In person


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