Apprenticeship Receptionist/administrator

Belverdere Medical Centre is a practice of over 17,000 patientsWe are a large but happy and supportive team. Quality with efficiency and patient centred services are at the heart of what we do. Clinical team is made up of seven GPS, two pharmacists, three nurse practitioners, two physician associates, two nurses, two HCAs and attached community staff. We employ around 21 reception/admin staff. You will need to be flexible in approach to working hours. We are a teaching practice and help support the next generation of medical professionals.

The Apprenticeship Receptionist/Administrator will work in a busy GP practice and will be enrolled on the business administration apprenticeship level 3 with PMA Ltd. In-house training and on the job training will be offered. The role is a great opportunity to start your NHS career. You will work on reception and across the practice.

**What will the apprentice be doing?**

Job summary

The post involves being receptionist and telephone answering room assistant at a Doctors surgery in Belvedere. Although a busy Practice you will be fully supported and be expected to work in a team.

You will need to have a good telephone manner and customer service skills.

The role requires you to have the ability to remain calm and focussed on the task in hand but also be proactive in problem solving and be able to multi task. The duties can include but are not limited to getting and directing patients. Effective use of the appointment and booking system and liaising with other team members within and outside the practice, we use the EMIS system.

We are a large but happy and supportive team.

Quality with efficiency and patient centred services are at heart of what we do.

Clinical team is made up of seven GPS, two Pharmacists, three Nurse Practitioners, two Physician associates, two nurses, two HCAs and attached community staff.

We employ around 21 reception/admin staff.

You will need to be flexible in approach to working hours.

Main duties of the job
- You will need to have a good telephone manner and customer service skills.
- The role requires you to have the ability to remain calm and focussed on the task in hand but also be proactive in problem solving and be able to multi task.
- The duties can include but are not limited to getting and directing patients
- Effective use of the appointment and booking system and liaising with other team members within and outside the practice.
- Experience is preferred and we use the EMIS system.
- You will need to be flexible in approach to working hours.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd
- The apprenticeship will be a work-based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace
- In-house and on the job training available with additional courses available through our ICS

**What is the expected career progression after this apprenticeship?**

Working within the Healtcare sector, progress with qualifications

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Patience
- Good Interpersonal Skills

**Qualifications**
- GCSE or equivalent English (Grade 4 - 9) desirable
- GCSE or equivalent Maths (Grade 4 - 9) desirable

**Training**

**Training provider**

PMA LTD

**Apprenticeship standard**

Business administrator
Level 3 (A level)

**Annual wage**

£8,236.80

**Working week**

Monday to Friday - Operating hours are 7.00am to 19.30pm, Flexibility is essential, hours set aside to complete training and assessment modules. Total hours per week: 30 hours a week Days and hours worked will be discussed at interview.

Total hours per week: 30 hours a week

**Expected duration**

20 Months

**Possible start date**

10 May 2023

**Date posted**

17 Apr 2023

**Apprenticeship level**

Advanced
Level 3 (A level)

**Reference number**

VAC1000155014

**Positions**

1 position available

**Job Types**: Full-time, Apprenticeship

**Salary**: £8,236.80 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- BELVEDERE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: VAC1000167150