Customer Experience Advisor S1 Retail

6 months ago

Ipswich, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

Country: United Kingdom

**Join our community**

We are currently recruiting a 12 month fixed term contract, working part time (28 hours) with a starting package of **£24,468 pro rata **this is made up of a base salary of **£22,400 pro rata **along with an additional **£500 **flexible benefit and up to a **£1,568 **discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

In a part time Branch based role, you’ll be working 28 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

The role is a 12 month fixed term contract.

The role is based in our Ipswich branch.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £22,400 pro rata plus a £500 annual cash allowance to spend on our great range of benefits
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

  • Retail Advisor

    12 hours ago

    Ipswich, United Kingdom Ee Retail Full time

    Working Hours: Ipswich Location: 22 Salary: £12.34 p/h plus 20% on target commission   Everyone's welcome at an EE store.This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.If you're a...

  • Retail Advisor

    1 week ago

    Ipswich, United Kingdom EE Retail Full time

    Working Hours: IpswichLocation: 22Salary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.  If you’re a...

  • Retail Advisor

    1 week ago

    Ipswich, United Kingdom EE Retail Full time

    Working Hours: IpswichLocation: 22Salary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.  If you’re a...

  • Customer Experience Advisor

    2 months ago

    Ipswich, Suffolk, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Ipswich, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Retail Advisor

    1 month ago

    Ipswich, UK, IP1 2AP, Ipswich, United Kingdom EE Retail Full time

    Working Hours: IpswichLocation: 22Salary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services. If you’re a...

  • EE Retail Advisor Outside LDN 7

    1 month ago

    Ipswich, United Kingdom EE Retail Full time

    Working Hours: Ipswich Location: 22 Salary: £12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.If you’re a...

  • Retail Advisor

    3 days ago

    Ipswich, Suffolk, United Kingdom NEW LOOK Full time

    As a Retail Advisor with New Look, you'll be part of a vibrant team dedicated to delivering exceptional customer experiences. Your passion for fashion and commitment to excellence will shine through in everything you do.About the JobYou'll work closely with your management team to implement sales strategies, drive business growth, and ensure customer...

  • Customer Advisor

    5 months ago

    Ipswich, United Kingdom John Grose Full time

    **Bodyshop Advisor** Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups? We are seeking a dynamic customer orientated Customer Service Advisor to join our fast-paced team at our Accident Repair Centre in Ipswich. You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs....

  • Customer Service Advisor

    5 months ago

    Ipswich, United Kingdom Drax Group Full time

    Customer Service Advisor - Ipswich, United Kingdom - | - req3639 - **Customer Service Advisor** **Ipswich / Hybrid (3 days in our Ipswich office; 2 days working from home)** **£23,500 + bonus and benefits** Our Customer Service Advisors are at the heart of our business - part of an amazing team who are helping to enable a zero carbon, lower cost energy...

  • Sales and Customer Service Advisor

    1 month ago

    Ipswich, United Kingdom Inc Recruitment Ltd Full time

    Sales and Customer ServiceAre you bored of administration or retail jobs and looking to start as a sales advisor?Are you Looking for something challenging to put your personality and enthusiasm to use? Then this sales advisor role could be for you.Our client is looking for new sales advisors to help the grow their location as we come out of lockdown....

  • Retail Store Leader

    1 month ago

    Ipswich, Suffolk, United Kingdom Mind Retail Full time

    About the RoleMind Retail is seeking a highly skilled and motivated Retail Store Leader to join our team. As a key member of our shop management team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of retail professionals.Key Responsibilities:Lead and motivate a team of retail staff to achieve sales...

  • Christmas Customer Advisor

    5 months ago

    Ipswich, United Kingdom Boots Full time

    Summary Job Reference: - 218915BR Ipswich, Tavern Street Fixed Term We are now recruiting Christmas Customer Advisors for our Ipswich Tavern Street store. Available shift patterns: 7-15, 8-17, 9-18, 10-19 Monday to Saturday **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job...

  • Customer Service Advisor

    6 months ago

    Ipswich, United Kingdom John Grose Full time

    Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups? We are seeking a dynamic customer orientated Customer Service Advisor to join our fast-paced team at Ipswich. You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs. Ensuring at all times the Health and Safety of...

  • Retail Advisor

    1 week ago

    Ipswich, United Kingdom CV-Library Full time

    Working Hours: Ipswich Location: 22 Salary: £12.34 p/h plus 20% on target commission   Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Customer Experience Specialist

    4 days ago

    Ipswich, Suffolk, United Kingdom Greenbean Full time

    Job Overview\In this role as a Customer Service Advisor, you will be an integral part of our thriving Customer Service Centre on a permanent basis. This varied position will be part of a critical front-line team, responsible for handling phone calls and eComms from advisers and customers on pension products.\The successful candidate will have the opportunity...

  • Customer Advisor

    5 months ago

    Ipswich, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 19 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Ipswich** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    6 months ago

    Ipswich, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 30 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 5.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Ipswich** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Sales and Customer Service Advisor

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Inc Recruitment Ltd Full time

    Sales and Customer ServiceBefore applying for this role, please read the following information about this opportunity found below.Are you bored of administration or retail jobs and looking to start as a sales advisor?Are you Looking for something challenging to put your personality and enthusiasm to use? Then this sales advisor role could be for you.Our...

  • Customer Advisor

    5 months ago

    Ipswich, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour* (Inclusive of an £xx per hour, store specific location allowance)** **B&Q Ipswich** - **Rising to £12.21 from April 1st** We believe anyone can improve...

  • Customer Advisor

    5 months ago

    Ipswich, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 30 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 5.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an £xx per hour, store specific location allowance)** **B&Q Ipswich** We believe anyone can improve their home to make life better. Every day,...