Customer Care Assistant

2 months ago


Bideford, United Kingdom Mitchell & Dickinson Ltd Full time

**About us**

Mitchell & Dickinson is a rapidly growing **eco business **which specialises in insulation solutions for period and listed properties throughout the South of England.

**The role**

Reporting to the Customer Manager you will take responsibility for:

- Planning of survey routes and booking surveys across the South of England
- Day to day administration tasks
- Data entry and keeping good records of customer conversations using our in house project management system

**About you**
- Prior people and customer communications work experience including both written and verbal communications
- Be well spoken with excellent and confident and highly literate communication skills
- verbal and written with at least a level 6 (B) English GCSE or above
- Strong IT skills (including Excel)
- Excellent numeracy
- Strong attention to detail and ability to work to high levels of accuracy
- Ability to work in a fast paced, deadlines driven environment and remain calm and kind under pressure
- An interest in the environment and being part of a company taking practical action on climate change

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £20,000.00-£21,500.00 per year

Schedule:

- Monday to Friday

COVID-19 considerations:
Yes, regular testing, handwashing and some social distance in the office

Application question(s):

- How will you travel to work each day?
- Name two companies or organisations who you think give really excellent customer service

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person


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