Receptionist Supervisor

At Victor Street you can do your best work.

As a Reception Supervisor for our Care Navigation Team you will work as a key part of the surgery multi-disciplinary team. You will use your skills in communication to join up patient care across our internal teams, external agencies, and partner organisations.

You will be actively involved in coordinating all aspects of the patient journey and will help us improve patient experience and operational efficiency. Your role will be to provide leadership for our team of Care Navigators who run our reception. You will ensure patient care is seamless, and that everyone involved is working together. You will provide the capacity and expertise to facilitate patients to access healthcare well, using our principles of “Right person, first time” signposting.

This role is an essential part of our evolving dynamic and forward-thinking surgery, working to provide enhanced care experience to patients with a view to improving health inequalities.

Alongside our other administrators, navigators, care coordinators, and clinicians, you will be joining a team who are committed to continued personal and shared education.

You will work closely with our Practice Management team, who will provide support on a day to day basis as well as line management
- Listens and consults
- Takes time to reflect
- Promotes learning and personal growth
- Develops self and others
- Takes personal accountability
- Open and honest
- Enables great teamwork
- Creates cooperation and enthusiasm

Overview of Victor Street

We serve a community of 12,200 people in the West of Southampton in an urban area, and pride ourselves in delivering patient-first care alongside ambitious and innovative clinical and strategic leadership. We drive changes from the front: we have a Clinical Director for our PCN, a GP trainer, an LMC rep, and a non-clinical Partner shaping strategy and development.

Our clinical team consists of 7 GPs, 3 Advanced Nurse Practitioners who deliver a mix of same day and long-term condition care, and do our acute home visits, and an excellent Practice Nursing Team who take the lead on managing long term conditions.

Our team play a vital role in delivering a 'healthy Southampton for all' by 'providing the best possible quality service for our patients within a confidential and safe environment by working together.'

We do this by cultivating an environment where we can each:
**Be Healthy**:

- We understand the fundamental importance of health and wellbeing, both as individuals and as a group. Optimal health is a collective effort, and through close support and teamwork, we aim to create a working environment where every member of the team is as healthy as they can be._

**Be Ambitious**:

- We are committed to developing and realising our own potential and the potential of others. Every day, we bring an enthusiasm and determination to evolve, both professionally and personally. We come to work with a strong conviction that as a team we can achieve excellent results._

**Be Collaborative**:

- We believe that teamwork is essential. Every member of our team is valued, both for the attributes they bring to the job and for who they are as a person. Beyond our team, we are dedicated to our patients and the wider community, collaborating to create a healthier Southampton for everyone._

**Be Open**
- We work in a transparent, inclusive environment in which we seek out and encourage alternative perspectives. From fellow team members to our patients and the wider community, we treat everyone with empathy and respect, taking an honest, non-judgemental approach to every interaction._

This work does require sacrifice, and sometimes we find ourselves in at the deep end, but our team know how to provide support ensuring you can go home with a clear mind. Afterall; before we can provide care and support for others, we each need to be healthy ourselves.

If you want to see transformation that improves lives city-wide, you can do that work here.
- Join our team today._

**Leadership Duties**
- To be responsible for the leadership and supervision of a team of Care Navigation receptionists, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives and core values of the practice
- Act as line manager for our Care Navigators, undertaking HR processes such as recruitment and staff appraisals as needed
- Provide induction training of all new staff to agreed standards and ongoing review
- Act as a role model to care navigation team, supporting, motivating, and promoting good staff relations.
- To provide a focal point of communication between patients, GPs, and other clinical staff.
- To liaise with and assist the Practice Managers as and when required.
- Ensure all Practice Protocols and Standard Operating Procedures are understood and adhered to by the Care Navigation Team.
- Assess training needs within the care navigation team with a view to prep