German Speaking Administrative Coordinator

4 weeks ago

London, United Kingdom Morae Global Full time

German & English-speaking Administrative Coordinator

**Hybrid**

**FULL-TIME**

Reporting to the Global Head of Sales Support (based in the UK), this position will have responsibility for the creation of renewal quotations, sales quotations, assisting the Sales team with their client base and the processing of sales orders. This role is pivotal to the smooth running of the EMEA Sales team and has an influence over the activity levels that can be maintained by senior members within the team.

**Responsibilities**:

- Responsible for the end-to-end client software renewal process, ensuring deadlines are met.
- This involves inputting sales figures accurately, quoting clients, chasing clients for sign off, closing renewals, processing with vendors, and providing regular updates to the Global Head of Sales Support
- Provide day to day administrative support to the Account Directors and their clients
- Adhere to the processes in place for new software orders with suppliers
- Input and process sales opportunities on behalf of the Account Directors
- Correctly enter and maintain client data in the Salesforce CRM system
- Answer calls from suppliers and clients, passing over any leads from prospective clients
- Respond to and take ownership of client and internal queries in a timely fashion
- Ensure client request are chased up internally with the relevant team (e.g., Support, Consultancy or Project Management) and relay any updates back to the client
- Process and co-ordinate sales request from different areas of the business, such as Support to Sales escalations or Change request from Project Management
- Resolve invoice and sales related queries for the APAC Finance department
- Administrative assistance on client contracts and various legal agreements (no prior legal knowledge needed)
- Provide budgetary renewal figures to clients upon request
- Handle any client complaints in a professional manner, escalating to relevant personnel
- Occasionally assist Sales Support team members in other regions (UK, US, DACH) with tasks
- Work on various mini projects such as an annual software true up campaign
- Generate license keys for software
- Provide data and various reports to help the Sales and Finance teams

**Preferred Experience & Attributes**:

- 1-2 years office administrative experience in a fast-paced environment. Exposure to Sales would be advantageous but not required
- Exceptional attention to detail, high levels of accuracy and precision in data entry
- Excellent written and verbal communication skills with a professional telephone manner
- Independent worker, able to work unsupervised on own initiative
- Team player with a high level of dedication
- Commercial awareness and an understanding of Sales targets and deadlines
- Experience of working with / entering data into databases. Salesforce knowledge desirable but not essential
- Effective multi-tasker, able to organize a busy workload and prioritize conflicting responsibilities
- Proficient in Microsoft Office Suite (Outlook, Teams, Word, Excel)
- Excellent written and verbal communication skills

**About Morae Global**:
Morae Global is a dynamic, high-growth organization who provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute on that vision.

We are a fast-growing company and we are looking to hire bright, energetic minds that share our mission to transform legal and compliance departments worldwide. We offer an exciting and dynamic work environment with the opportunity for significant upward mobility within the organization.

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Language**:

- German (required)
- English (required)

Work Location: Hybrid remote in London

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