Front of House Naama Studios

6 months ago

London, United Kingdom NAAMA Full time

About us

NAAMA is the world’s first tattoo removal consumer brand, living at the intersection of step-change technology, personalised healthcare, and body empowerment. We’re on a mission to change the perception that a tattoo has to be “for life” and are normalising the evolution of body art with an empowering, empathetic, high-tech tattoo clearing experience.

Removing tattoos with lasers isn’t a new concept, but the way we are doing it is. Imagine a laser removal with less pain and clear skin as a result. Aside from our exclusive, innovative technology, what sets us aside from our competition is our vertical integration in this space. Our very own LightSense laser system is not only the most advanced tattoo removal on the market but it’s also FDA Cleared and exclusive to NAAMA.

With over 20, 000 treatments completed and backed by exceptional reviews, it’s truly loved by our customers. We are now embarking on a period of significant global growth and expanding our portfolio of premium studios Next stop is NYC

The pace is fast, and our expectations are high, so we are looking to hire ambitious people who will challenge the status quo and want to be a part of the next exciting stage of our journey. That’s where you come in We have millions of tattoos to remove and millions of lives to improve in the process. We look forward to disrupting a $billion industry with you.

Building on our London Studio's success, we're now launching NAMMA in New York This position is based in Great Portland Street in our UK Studio.

**Key Responsibilities**
- Perform safe laser treatments using the Lightsense Laser system, following our internal treatment protocol
- Receive training from our accredited Lightsense course and educate clients on our unique tattoo removal journey
- Advise clients on treatment aftercare and assess suitability for treatment
- Build strong rapport with new and regular clients
- Capture and track treatment data through photography and documentation
- Manage client expectations and deliver five-star service with true customer excellence
- Liaise with laser engineers to ensure optimal technical and clinical efficacy
- Document and upload client data, adhering to safety standards and CQC guidelines
- Offer a variety of treatment packages tailored to clients' needs and individual tattoos
- Provide suggestions to management to help shape the business and add value
- Deliver high-quality tattoo removal treatments while prioritizing client safety, satisfaction, and optimal outcomes.

**Skills & Expertise**
- You have obtained the required Beauty Therapy Level
- It is desirable, but not essential to have either Level 4 Aesthetics, or knowledge of Laser core
- Exceptional customer service skills and a sales background
- We are open 7 days a week so we are seeking someone with flexible weekend and weekday cover.
- Strong common sense practicality and sound judgment, capable of making sensible decisions in various work situations
- Strong business and operational acumen
- Demonstrating strong wrist agility and strength, capable of comfortably holding the laser handpiece for extended periods
- Understanding of skin anatomy, wound healing processes,
- Attention to detail
- Diligence in following safety protocols and maintaining meticulous records of client information, treatment plans, and outcomes. Problem-Solving Skills:

- Ability to troubleshoot technical issues that may arise during treatment sessions and take appropriate actions with the laser engineers.
- Patient, adaptable and empathetic communication style and an active listener
- Availability to work flexible rota hours, sometimes including evenings and weekends

**Benefits**

This is a huge opportunity to join us and this super exciting game changing time and become a vital player in a rapidly expanding business. We are proud to be the premier pure-play tattoo removal company, with our very own cutting-edge laser technology.

Prepare to revolutionize the age-old notion that tattoos are for life

We are ready to equip you with the skills necessary to thrive in the world of aesthetics, we offer comprehensive training, including accreditation in Lightsense Laser technology.

In addition to the base salary starting, we offer a comprehensive benefits package and KPIs. Please send us your CV or Linked in profile and our Head of Talent will get back to you.

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