Membership Customer Support Apprentice
3 weeks ago
Do you want to kickstart your career in a customer service role? NMTF is the only national organisation representing market traders, street traders, events retailers and mobile caterers. We are looking for an apprentice to join our membership team.
**Day-To-Day duties**:
- Dealing with incoming telephone enquiries from current and potential new members
- Telephone exit interviews with lapsed members
- Dealing with membership renewals and processing payments
- Copy typing
- Postal duties - distribution and franking of post
- Data input
- Collating information and problem solving
**Desired skills and personal qualities**:
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- There will also be a requirement for basic administration duties to be completed, such as filing, faxing and photocopying
**Qualifications**:
- GCSE or equivalent in English (Grade 4) desirable
- GCSE or equivalent in Maths (Grade 4) desirable
Training will take place remotely via teams, with sessions taking place one day every fortnight. Your dedicated tutor will also visit you in the workplace every 8 - 12 weeks.
**Job Types**: Full-time, Apprenticeship
**Salary**: £10,296.00 per year
Schedule:
- Monday to Friday
Application question(s):
- What interests you about this role at NMTF?
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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