Customer Supply Planner

2 weeks ago

Burton Latimer, United Kingdom Weetabix Full time

We utilise our Preferred Agency Supplier Partners as and when we require additional support.

You might not be right for _this_ role, but we are always looking for talented people

**Introduction to Weetabix**

Firstly a little bit about why we are the Nations favourite cereal brand

Weetabix is renowned for its commitment to providing better breakfasts and helping people live healthier lives. They are the home to popular breakfast favourites such as Weetabix, Alpen, and Weetabix On the Go Drinks. With our world-class innovation and extensive product range, Weetabix has established itself as a market leader. As part of the Weetabix family, you will have the opportunity to contribute to this success and make a difference in people's lives.

**Our Sustainability credentials**

Check out our sustainability credentials. Did you know all of our wheat is sourced within 50 miles of our factories and 100% of our electricity is generated by renewable energy and not to blow our own trumpet (but why not?), but we expect to provide 3 million meals each year to Fareshare & Magic Breakfast which we are all really proud of.

**The Recruitment process**

**The role**

To deliver great customer service and operational excellence through effective planning and problem resolution to maximise availability by understanding customers’ needs. To identify opportunities to improve delivery efficiency and cost savings by working with our customers to plan short term demand and ensure stock is supplied right first time.

**Minimal weekend cover required once in every 6 weeks (1/2 day only)**

**The Recipe for Success **
- Drive and deliver the Customer Contact Strategy agreed for each customer through excellent customer service.
- Lead and oversee the short to medium term (1-8 weeks) forecast by collaborating with customers and internal stakeholders.
- Manage the complete order management process including order processing, master data alignment, returns, order to invoice discrepancies.
- Work closely with Demand planning, and Production planning to maximise sales without impacting future availability and cause service risks.
- Work with the business to reduce the number of SLOB’s (slow moving and obsolete sku’s) and clear aged stock (outside market / customer agreed BBE dates).
- Pre-empt and resolve with pace, all issues which arise from order processing through to delivery to minimise impact to Customers.
- Identify issues in demand and supply imbalances to mitigate short term risks and implement agreed strategies to ensure the best outcomes across all customers.
- Review order patterns and volume analysis to identify opportunities for improvements.
- Identify opportunities to deliver Continuous Improvement and ‘Raise the bar’, via individual workstreams and projects.

**Requirements**:
**Ingredients**

**Must haves**:

- Strong alignment to the Weetabix values
- Always curious to find new and better ways of working
- Great customer service skills, demonstrating good communication, teamworking and relationship building skills.
- Ability to balance the dynamics of volume, sales, profit, and cost requirements.
- Intermediate to advanced Microsoft Excel, Word and PowerPoint skills are essential.
- Numerate and analytical with a high level of accuracy.
- Self-motivated, organised, fast paced, can-do attitude who takes the initiative.

**Nice to have**:

- Experience in a retail or manufacturing environment in a similar role within FMCG Supply Chain.

**Inclusion without exception**

Our differences ‘Make the Difference’ and have a ‘Brilliant People’ culture where we believe that our people can do their best work when they can bring their best selves to work every day.

We value diversity, as it sparks creativity, innovation, and ultimately better business performance.

We recruit and develop people who are best suited to the requirements of the role on offer and our talent and succession programmes are grounded in ensuring that ‘Talent Matters’ and everyone has an equal opportunity to succeed and are supported to fulfil their unique potential.

By joining our team, you will be part of helping ensure we continue our ‘Inclusion without Exception’ journey and help ‘Make the Difference’.

**Benefits**

What’s great about working for Weetabix? Here’s some of what we offer

What's great about Weetabix? Well apart from our brilliant products and brilliant people, the opportunities for personal development and progression are only limited by what you want to do. You’ll also find as much Weetabix, Alpen, Weetos and Ready Brek as you could possibly eat.

There's a few other things we do - we've got core hours of 10-4 to let us have flexibility in our lives, after all there's other things in life that are almost as important as Weetabix In the summer on a Friday this shortens down to 10-2 helping us make the most of the good weather, when (if) we get it.

We offer Annual and monthly flexible benefits so y

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