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Lab Operations Administrator

4 months ago

Sandwich, United Kingdom Cancer Research UK Full time

4,000 professionals, 0 days wasted, 1 incredible purpose. Together, we are beating cancer.

**Lab Operations Administrator - CancerTools.org**

**Location**:Kent Discovery Park, Sandwich, Kent (Onsite)

**Contract**:Permanent, 35 hours per week

**Salary**:£27,000 - £33,000 per annum (depending on experience)

**Department**:Research & Innovation

At Cancer Research UK, we exist to beat cancer

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we we’re looking for someone talented, someone innovative and ambitious, someone like you.

**About the team**

CancerTools.org, the research tools arm of CRUK, is a non-profit, global community of cancer researchers, academic institutes, and professional societies, with a shared mission to accelerate cancer research. With a history of more than 40 years of managing and providing reagents to both academic and for-profit laboratories around the world, CancerTools.org has been steadfast in its mission of accelerating cancer research by making research tools widely and easily available.

**What will you be doing?**

As the Lab Operations Administrator, you’ll be responsible for ensuring smooth despatch and tracking of customer orders, as well as for the inbound shipping of materials into the laboratory. In addition, you will support the team in managing stock levels, laboratory consumables and day to day administration of the lab facilities. The role will develop to become more directly involved with customers and ensuring that CancerTools.org offers the best service to both academic and industrial partners.

Key duties include:

- Facilitate day to day shipping activities for inbound and outbound orders to and from customers and other partners.
- Assist the team with administrative and financial processes. This includes processing sales orders and invoices, setting up customers and suppliers to support KPI progression and reporting.
- Support the laboratory operations team in setting up vendors and liaising with internal and external stakeholders.
- Work closely and build relationships with Group Accounting and Accounts Payable.
- Act as first-level triage for our customer services inbox and communicate with internal stakeholders to ensure effective resolution of customer enquiries.
- Support the Operations Manager to implement plans within the team. Preparation for team meetings, including managing meeting invitations, preparing agendas, attending, and taking minutes, and circulating the key actions and notes.

**What skills are we looking for?**
- Experience in a customer focussed role, with hands on experience in a sales organisation, with a particular focus on customer invoicing.
- Able to identify and challenge assumed and embedded practices to improve standards and processes.
- Proven success of good stakeholder management, with the ability to build strong working relationships and collaborate effectively.
- The ability to prioritise, manage conflicting deadlines, work well under pressure and manage multiple tasks at once. Strong attention to detail.
- Good IT skills, including the ability to use all the main Microsoft packages (Word, Excel, Outlook, PowerPoint) and the ability to learn new systems.

**What will I gain?**

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We review pay annually and aim to recognise individual performance and achievements.

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It’s exciting to be part of our team.

**How do I apply?**There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.