Senior Product Specialist
2 weeks ago
Company Description
**From global research discoveries to clinical breakthroughs - our vision is to become the most influential life sciences company for researchers. If you are motivated by making a real impact to people’s life and have a desire to work in a passionate and diverse community, Abcam is the place for you.**
Our culture is driven by our dedicated, agile and audacious community of professionals who are driven by a combined purpose and sense of belonging. We’re incredibly proud to be recognised as one of the top 5 best places to work in the UK for two years running, as per Glassdoor’s Employees’ Choice Award.
**Job Description**:
**Roles & responsibilities**:
- Monitor and contribute to the reduction in Abcam’s quality complaint rate.
- Lead the product quality monthly meetings with OEM suppliers to align Abcam’s quality expectations with our suppliers.
- Work with the Procurement team to escalate supplier or product issues; provide quality support for on-boarding new OEM suppliers and take part in supplier relationship meetings.
- Use Tableau software and internal customer complaints software to conduct analysis of both product and supplier quality issues.
- Support the supplier development project in building collaborative relationships with OEM suppliers and mutually beneficial business and revenue goals.
- Support the China Product Quality team projects to reach the region specific KPIs.
- Help to resolve product quality complaints using your extensive scientific background and knowledge, and by collaborating with the teams in R&D and the Research Areas team.
- Support customer facing teams to determine root cause of product quality issues.
- Continually think of, suggest, and help implement process improvements.
**Qualifications**:
- Minimum of an M.Sc. in a life sciences field and experience working in this area.
- Problem-solving ability.
- Collaborative and strong communication skills.
- A team player, able to work cross-functionally.
- Ability to prioritise and process large amounts of data in a logical and efficient manner.
- Experience using Excel and other MS office tools.
Additional Information
We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why we offer all kinds of ways to enable you and your loved ones to be well and live well.
Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.
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