Estimator/ Vda

**About Us**

**Hilton Coachworks **is the largest independent manufacturer-approved accident repair facility in the UK, working with some of the world’s most luxurious OEM’s such as: Volkswagen, Audi, Jaguar, Land Rover, Mercedes Benz, Bentley and Tesla to name a few.

Founded in 1984 by Peter Hilton. Hilton Coachworks was established, with the main aim of repairing vehicles to pre accident manufacturer standards. We ensure the use of only official manufacturer parts and procedures. It is this partnership with OEM's that means we are one of only a few Bodyshop’s able to offer a lifetime guarantee on our repairs, whilst remaining in the same owners’ hands.

**Part of Hilton Group**

We have grown steadily since this date, building a carefully curated team of automotive specialists across several markets. Hilton Group is going through an exciting time of growth with a new state of the art facility being built on our HQ site. We have a workforce of around 80 employees and quickly growing, based at our premises in Bishop’s Stortford, Hertfordshire, UK.

**About the Role**
- Write accurate repair estimates on accident-damaged vehicles
- Accurately and professionally assess a wide range of vehicles
- Use computerised estimating systems
- Calculate costings and the time required to complete all necessary repairs
- Liaise regularly with insurance engineers
- Follow up progress of each repair order during the day, update the customers, notify them of anychanges to the status or estimated time of completion of their repair
- Keep the wider team informed of all problems and potential problems involving customer repair
- Negotiating with the Engineers to make sure the estimate agreed is best for the customer

**Required Skills**:

- Good communication skills
- Keen negotiator
- Manufacturer-Approved repair experience
- Tenacious with negotiating
- Audatex experience
- Ensure customer expectations are met and demonstrate great service skills
- Confident speaking to customers
- Attention to detail is paramount
- Comfortable working in a very fast-paced environment
- Team player
- Good with administration & project management
- Proactive - following up within agreed time frames
- Experience ideal due understanding of terminology alternatively passion for all things automotive

**Job Types**: Full-time, Permanent

**Salary**: £40,000.00-£50,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Licence/Certification:

- Driving Licence (required)

Work Location: One location

Reference ID: HCVDA