Credit Control Administrator
1 month ago
**Job Title**: Credit Control Administrator
**Working Hours**: Monday to Friday, 08.30hrs-17.00hrs - Hybrid Working
**Department**:Livingcity Asset Management
**Revision Date**:November 2023
**Location**:Manchester
**Prepared By**: AK / GT
**About Livingcity**
Livingcity Group is a well-known and highly regarded name within the property asset management field. Established in 2000, the company has its Head Office in Manchester but manages properties across the country. Open relationships and communication are key to the success of our partnerships, and we strive to never take a ‘one size fits all’ approach. Upon joining Livingcity Group, you will be surrounded by our friendly and diverse team who work diligently to provide the best service possible for our clients. Here we care about our employees and endeavour to make the best working conditions possible; We are proud to be a Mindful Employer and continue to find ways to support and care for our staff. The range of services provided by the Livingcity Group of companies makes working here the perfect environment to learn, grow and develop within the everchanging field of property management.
**About the role**
**Position Overview**
- Providing credit control support to the accounts department, ensuring systems and processes are followed and legal liaison is adhered too at all times._
Essential Job Functions
- **Payment Plans **:be responsible for arranging payment plans with Tenants over an agreed period of time. A record of all payment plans to be kept and instalments monitored accordingly.
- **Legal Liaison **:compile and co-ordinate a legal recovery file for any Tenant to be referred to our allocated 3rd party Solicitor. A record to be kept of current files at 3rd party Solicitor in the credit control file. Provide any additional information as requested during the legal recovery process.
- Review monthly reports provided by 3rd party Solicitor and respond to any queries contained therein and ensure that a copy of each schedule is saved in the credit control file. Ensure that all transfers received from our Solicitors are allocated to the tenant account promptly, a copy of the transfer schedule and batch report be passed to the relevant accounts administrator and a copy saved in the credit control file.
- Ensure that terms and conditions are prepared by our allocated Solicitors for all new clients or for any change in client circumstances and forward for signature. Arrange for office copy to be signed by surveyor and returned to our allocated Solicitors with copy retained in credit control file.
- **Credit Control Enquiries **:to ensure that all enquiries received from internal departments and tenants are answered swiftly and professionally.
- **In-house Database**: ensure that the tenant’s records are updated to reflect any change in tenant circumstances including Solicitor action, payment plans or change of address/contact details.
- **Additional Duties - **including preparation of credit control letters/documents, filing and providing general assistance to the accounts department if required.- Resilience and Enthusiasm,
- Desire to take ownership of issues and to bring them to a conclusion,
- Excellent customer service skills with an open and approachable attitude and a willingness to build a rapport with tenants, clients and other departments,
- Versatility and the ability to adapt quickly to changing roles,
- Excellent communication skills, both written and verbal ,
- Experience of MS Office - Word and Excel,
- Ability to work on own initiative as well as part of a team ,
- Ability to prioritise workload to give maximum productivity ,
- At all times follow safe system of work procedures set by the company,
- At all times ensure structured processes relating to health and safety and hazards at work are followed,
- At all times ensure that correct lines of reporting followed in relation to safety at work.
**Additional Information**
- This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation._
**Contact us to apply**
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Accounting: 1 year (preferred)
- bookkeeping: 1 year (preferred)
Work Location: In person
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