Housing Options Officer

4 weeks ago

East London, United Kingdom PEOPLE ACCESS LTD Full time

**JOB SUMMARY**:
Lead Professionals is one of the teams responsible for the provision of the statutory homeless service at London Borough Council Tower Hamlets. For the majority of homeless clients, it is the first point of contact for those approaching the Housing Options Service.

You will work alongside colleagues to meet the council’s obligations under Housing Act 1996 as amended by Homelessness Reduction Act 2017.

**ROLE**

**REQUIREMENTS**:
To conduct housing options interviews with customers focussing on assessing housing needs, preventing homelessness and giving good quality advice on the housing choices available so that customers can make informed decisions

To negotiate and mediate with landlords, parents and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in their accommodation, including home visits

To provide good quality advice, information and assistance through face-to-face interviews, home visits, co-location, by telephone and by correspondence within a customer care framework, ensuring all deadlines are met and that customers can make informed decisions about their housing options

To provide the above through a detailed knowledge of housing legislation and case law in relation to homelessness, children, immigration law, social housing sector landlord and tenant law, and family law including domestic abuse and welfare benefits and rights

To confirm eligibility and that there is a reason to believe that an applicant is homeless and in priority need when determining whether accommodation is to be provided, making recommendations as to what would constitute suitable accommodation

To have a good knowledge and understanding of the responsibilities of social landlords, Children’s Services, YOT, Police, Probation, Social and Health Services and of local voluntary sector provision in relation to housing need, homelessness and homelessness prevention work

**Knowledge**

Knowledge of the duties owed to the homeless under Part VII of the Housing Act 1996 as amended including Homelessness

Reduction Act 2017 and the Homelessness Act 2002

Knowledge of Landlord and Tenant Legislation, the Housing Act 1985 and 1988, the Protection from Eviction Act 1977, and knowledge of Family law and welfare benefits.

Knowledge of the strategies for preventing homelessness and the main housing options initiatives, provided by both statutory and voluntary organisations.

**Qualifications & Experience**

The ability to deliver homelessness prevention and housing option solutions with these being tailored to diverse communities and

differing customer needs

The ability to work across boundaries in partnership with all housing sectors and partner agencies.

The ability to

communicate effectively verbally and in writing to

**Job Types**: Full-time, Temp to perm
Contract length: 9 months

**Salary**: From £19.00 per hour

Schedule:

- No weekends

**Experience**:

- homeless under Part VII: 5 years (required)
- Homelessness: 5 years (required)
- Housing Options Officer: 1 year (required)

Work Location: In person

Reference ID: RQ907891

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