Service Controller

3 days ago


Epsom, United Kingdom Sandown Mercedes-Benz of Epsom Full time

An additional role has arisen to join us as a Service Controller at Mercedes Benz of Epsom. The Service Controller will be responsible for every aspect of a vehicles journey through the workshop; working with the Service team to maximise workshop profitability whilst exceeding customer expectations and satisfaction.

The successful applicant will actively manage the servicing and repair of vehicles to brand standards in a timely manner, ensuring each team member and customer are aware of each stage with effective communication and using all channels of communication and systems available, ultimately creating a first class customer experience.

**Main Duties**:

- Managing the repair of vehicles in a timely manner and to brand standards
- Delivery of first class customer experience
- Achieving Manufacturer Customer Satisfaction targets
- Responsible for multi-channel communications with customers in progress
- Effective use of department Autoline system and standards
- Creating a contact history through effective use of DSD Comm standards
- Upsell and authority for additional work identified
- RSA & 1 Link Management
- Collection and Delivery Control
- Delayed work updates and Parts ordering
- Full preparation for vehicle check out
- Complaint Resolution
- Inbound call handling & IVR call back management

**Skills Required**:

- Demonstrable motor trade service advisor, technician or workshop control experience
- Experience in working as part of a team
- Evidence of delivering against manufacturer Customer Satisfaction Indicator targets
- Excellent verbal and nonverbal communicator

**Hours of work**:
**Monday - Friday 08:00 - 18:00 with one hour unpaid break - Total 45 Hours**

**Saturday working on a rota basis - 08:00 - 14:00 as extra hours**

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

**Salary**: £30,000.00-£38,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Reference ID: Service Controller Epsom


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