Money Advice Caseworker

**Money Advice Caseworker**

We are expanding our Money Advice team and have a number of vacancies for Money Advice Caseworkers to deliver advice and support to clients over the telephone and by webchat. Experience of money advice would be an advantage, however, this is also an opportunity to be a trainee caseworker for highly motivated individuals without previous experience of delivering money advice, but who can show a willingness and ability to learn and develop quickly.

An ability to understand and deal with complex information is essential and the successful applicant will have excellent organisational and time management skills. The role involves managing a caseload, meeting targets and working to a high quality standard.

There will be an occasional requirement to work until 8.00pm during the week and Saturday mornings.

Employees benefit from:

- Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
- Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
- Full training appropriate to the role
- 36 days annual leave (including bank holidays) for full time employees
- Access to our Employee Assistance Programme
- Enrolment in the Company Pension Scheme

Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge.

**Salary**:£24,289 - £26,988 depending on previous experience within an advice setting.

**Location**:Ashington Hub

**Closing date**: 9.00am Monday 19 February 2024

**Interviews**:_**Monday 26 February 2024**_

**To find out more about the role contact**:
Alison Darnton

T: 01670 618008

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £24,289.00-£26,988.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person