Mobile Support Worker

6 days ago

Ealing, United Kingdom Housing for Women Full time

**Posted**:04/03/2024 18:17**Salary**: £31,472.76 per annum**Location**:Ealing**Level**:Experienced**Deadline**:18/03/2024 23:59**Hours**:37.50**Benefits**:27 days holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more**Job Type**:Fixed TermWe are looking for an experienced Mobile Support Worker within our Domestic Violence & Abuse Service. You will join our team on a full time fixed term basis until March 2025

**About the Service**

The service will provide a range of support that offers Ealing residents a personalised pathway away from domestic violence and abuse and builds on their strengths and aspirations for the future. You will help us provide robust risk and needs assessments, safety planning, and emotional and practical support.

The role is London wide and therefore will involve working flexibly and at short notice peripatetically between services on a day to day basis as directed by your line manager.

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

**Overall Aim**

Working on placements covering short and medium term staff vacancies across all supported housing services as designated by director of supported housing

Work alongside other support staff to provide a safe and empowering environment for women and their children/dependents within our services

To be responsible for implementing a range of interventions and support measures as part of an integrated package of support to women experiencing DVA, escaping DVA and/ or resettling following release from prison with additional complex needs.

Key objectives are to advocate on women’s behalf or empower them to fully access their welfare, legal, social and housing rights and deliver quality services within our Quality Assessment Framework ensuring continuous improvement.

**Key Responsibilities**

**Customer Focus**

Take responsibility for the effective day to day management and smooth operation of the service:

- Manage own case load, key working women using individual support plans
- Working innovatively and creatively in order to engage hard to reach, chaotic and complex needs women.
- Managing and supporting a caseload of women with high and complex needs either in the community or in refuge accommodation, including high risk women referred through MARAC (multi agency risk assessment committee).
- Actively manage new referrals from relevant agencies and individuals, conducting interviews, risk assessments, obtaining relevant information by communicating with relevant agencies and feeding back the outcome of the decision to the potential service user and the referral agencies.
- Undertake licence agreements and induction of new service users, allocate key workers for new referrals, ensuring that full assessments including risk assessments and support plans are developed and actively managed.
- Ensure the provision of practical and emotional support to vulnerable women and their children/dependents including:

- enable service users to access appropriate health care and specialist support
- provide information about and help service users engage with local agencies and community resources
- encourage and support service users to identify, access and maintain appropriate education, training and employment
- Plan and facilitate group sessions which explore understanding of DVA, problematic substance use ,mental health. support life skills, including healthy lifestyles and support social interaction.
- Support women to understand and access their criminal and civil legal rights
- Advocate for and support women to take up their housing rights as victims of domestic violence
- As a priority promote the safety of women and their children
- Support the implementation of the move on strategy and plan for the Refuge ensuring the minimisation of voids and an appropriate balance of women/children is maintained.
- Provide ongoing advice and support to women who have left the project working in co-operation with the Floating Support Worker.

**Housing management**:
- Monitor rent accounts weekly, ensuring that procedures are followed and rent collection maximised and arrears minimised
- Ensure that voids are actively managed and that empty properties are let within the target timescales
- Take appropriate action in respect of breaches of licence arrangements in consultation with the Supported Housing Manager.
- Carry out regular health and safety checks

**Maintenance**
- Ensure repairs are reported promptly and work completed within appropriate timescales, ensuring the continued provision of good quality housing, equipment, fixtures, furnishings and fittings.
- Undertake quarterly inventories of fixtures and fittings, updating

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