Financial Assessor

**Company**:
Qualitymark Protection have been actively safeguarding consumer investments in home improvements for over 26 years. In this time, we’ve helped the home improvement industry raise installation standards, strengthened our accreditation & monitoring procedures, and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Insurance Backed Guarantee and Deposit Protection Insurance policies. Based in contemporary offices on the edge of Chorley. We are a business building a future for our employees through diverse investment and continued ambitious growth.

**Role Purpose**:
**Accountabilities**:

- Provide oversight, strategy, advice, and coordination of credit risk management for the business
- Proactively identifying emerging risks and trends, utilising various data systems, such as investigating the installer client’s accounts.
- Developing and leading the enhanced monitoring process by assisting in effective training and communication to drive employee understanding of risk.
- Provide valuable insight and new ideas to drive the continuous improvement in operations and deliverables for our customers
- Inspire collaboration with peers and participate in creating an environment that encourages learning and growth
- Maintain a collaborative relationship with new and existing clients.
- Liaising with at-risk clients to establish a viable solution that ensures they honour their policies.

**Experience**:

- Experience with handling liquidation and insolvency; a detailed understanding of the available options and ability to make an informed decision on an appropriate course of action.
- Experience of utilising online credit searches to establish client’s financial situations.
- Experience of using Companies’ House and other databases to look at company formation and accounts.
- Experienced in reading into complex company structures and understanding liabilities.
- Experience in understanding full company accounts and using the data to make sound commercial judgments.
- A track record of identifying business issues and developing persuasive recommendations for improvement
- Prior experience in credit control and risk management, ideally, experience in running and improving processes within an insurance business
- Experience with interrogating various data systems and highlighting potential risk
- Clear and concise understanding of all insurance policies and controls in line with FCA regulations

**Skills**:

- Ability to communicate complex ideas effectively, both verbally and in writing
- Strong understanding of high-volume data structures within systems
- Highly developed communication skills - written & verbal
- Strong attention to detail
- Critical thinking, coupled with advanced analysis, problem-solving techniques and business/data analysis

**Why work for us?**
- £35,000 per annum
- 37.5 hours / week (8.30am - 5pm, Monday - Friday)
- 25 days paid leave + celebration day (plus bank holidays)
- Hybrid working
- Pension Scheme
- Free Parking
- Easy access to M6, M61 and M65 motorways

**Values and Behaviours**
- We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with **respect all at times.**:

- We will not accept **rude behaviour** from customers, employees, suppliers, and stakeholders at any time.
- We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of **humility, honesty, enthusiasm, respect, positivity and a ‘can do’ attitude.**:

- We will seek opportunities (at least annually) to identify employee **training needs** (and wants) and wherever possible and practicable, provide time and resource to accommodate these needs (and wants).
- We shall be very careful in our **recruitment and maintenance of ‘customers’** (customers here being defined as ‘any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘values’.
- We shall, at all times and in all decision making, try to ensure **the best possible outcomes** for our clients and consumers in every action we take.

**Job Types**: Full-time, Permanent

Pay: £32,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Chorley, PR7 1NY

Reference ID: FB789