Sales Administrator

2 weeks ago

Bridgwater, United Kingdom Volution Ventilation UK Ltd Full time

National Ventilation has over 25 years of Ventilation background and are a part of the Volution Group, who are one of the leaders within the Ventilation industry.

We work exclusively with electrical wholesalers, supplying a superior brand of products and ventilation systems.

**Job profile**:
We are hiring for a **Sales Administrator** to work alongside a small friendly team based at our offices in Burrowbridge, an attractive village located between Taunton and Bridgewater. The role reports to the **Sales Office Manager.**

The main purpose of this role is to offer frontline support to customers. You must be comfortable with a varied workload, and the ability to multi-task.

The position is predominantly phones and system based and so you will be comfortable taking orders and inputting them into the system simultaneously.

Previous experience is not necessarily required but would be helpful. More important is an individual who is keen to learn and progress.

The working hours are Monday to Friday working either 8am - 4,30pm or 8.30am - 5pm.

**As a Sales Administrator, your responsibilities will include**:

- Respond to all incoming enquires, ensuring all information obtained from customer is accurate.
- Process sales orders on behalf of the customer.
- Resolve pending order issues - paying attention to out of stock/delayed product and updating customer/engineer.
- Progress courier deliveries.
- Maintain accurate and concise notes on every order query.

**To be successful in this role you will need**:

- Basic understanding of Microsoft Office. (Outlook, Excel, Word and PowerPoint).
- Pleasant personality with good written and verbal communication and interpersonal skills.
- Willingness to learn.
- Proactive, take initiative and well organized.
- Ability to multi-task and work independently as well as in a team.
- Ability to deal with complaints or challenging customers in a sympathetic manner.
- Flexible attitude to work, punctual and reliable.
- Excellent customer care skills.

**What we can offer you**:

- Annual leave - 25 days and bank holidays
- Pension - auto-enrolment into Company Scheme
- Discounts with Supermarkets and Retailers
- Ongoing training & development
- Team and company social events

**Equal opportunities**:
All current employees and potential employees are provided equal employment opportunities by Volution Group Plc

**Notice to Agency and Search Firm Representatives**: We are not accepting unsolicited CVs/resumes from agencies and/or search firms for this job posting.

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bridgwater, T47 0RY: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: salesad645263

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