Customer Insight Analyst

3 days ago


Kents Hill, United Kingdom Grand Union Full time

**Customer Insight Analyst**

**Kents Hill, Milton Keynes**

**Full Time**

**Temporary - 12 month fixed term contract**

**£37,850 per year**

Would you thrive in a job that is making a real difference to people's lives in your region?

Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical servicesto support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.

**About the role**:
We are currently seeking a Customer Insight Analyst to support the delivery of a dedicated customer insight capability to the business. The main purpose of this role is to support our Customer Involvement framework and the delivery of ongoing segmentationwork whilst supporting the management of our customer insight platform 'voice' and ensure the effective delivery of the new tenant consumer regulation requirement.

**Within this role your main responsibilities will include**:

- Understanding the policy context that the business is operating in, ensuring that our customer insight programme reflects the needs of the business and aligns with the needs of the wider sector
- Working as part of the Continuous Improvement Team to ensure the customer is central to all the transformation activity and service design
- Working closely with colleagues in ICT and Data and Information Team to ensure the customer voice is considered in service outcome reporting
- Delivering measurable cost/ efficiencies and improved customer outcomes/ experience through embedding customer voice and translating into actionable insight/ recommendations
- Delivering regular reporting from transactional touchpoints

**What we're looking for**:

- GCSE Maths and English (or equivalent)
- Confidence in understanding analysis and data in a primary customer research capacity
- Experience from within a numerate, social sciences, analysis, market research background, ideally with experience in or understanding of qualitative and quantitative research methods
- An appreciation for the need to develop a data informed strategic narrative and tell a compelling story with data
- Strong problem solving ability
- Great attention to detail
- Flexible approach
- Good communication skills and a resilient approach

**What we offer**:

- Annual leave 25 days rising to 30 days with length of service
- Generous defined contribution pension scheme - employer contribution up to 10%
- Life assurance (2x salary)
- Generous sick pay
- Free car parking
- Numerous learning and development opportunities including qualifications
- Paid professional subscriptions (max 2 if both relevant to role)
- Agile working
- Medicash counselling (helpline and face to face)
- On-site wellbeing activities including massages
- Free annual flu jabs
- Plus lots more (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a 'can-do' attitude, we want to hear from you.

You are just one click away from starting your journey with us...

We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

**NO AGENCIES**

**Closing: 12 March**

**Phone screening: 17 March Interviews: 22 March



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