Service Director

1 month ago


West Yorkshire, United Kingdom Brewster Partners Full time

**Location**: West Yorkshire

**Salary**: £80,000 - £100,000 pa +car + bonus

**Reference**: PS / SD16866

**Type**: Permanent

**Sector**: Senior & Executive Manufacturing, Manufacturing & Operations Recruitment

**Deadline**: 12/09/2023

**The company**:
Brewster Executive have been exclusively retained by a successful West Yorkshire based manufacturing business as they look to recruit a Service Director who will take end to end responsibility for a step change improvement of all service, repair, and installation operations as a key part of this rapidly growing organisation.

Reporting to the Managing Director and working in collaboration with the senior leadership team, the key deliverable of this role is the rapid design and implementation of a change programme solely focused on the improvement of all aspects of the planning, scheduling and day-to-day actions of the service, repair, and installation teams in the pursuit of both operational efficiency and improved customer and end user experience.

**The job**:
The role will oversee a circa £15 million t/o department (of a larger turnover group) which includes a Customer Service Team, Warehouse and Logistics and a Scheduling team comprising of around 150 people (Engineers and Office Staff) based across the UK.

As a key member of the Senior Leadership Team, this is a high-profile role within the business with direct responsibility for actioning a high priority work stream and so the ability to act with purpose and bottom-line justification whilst building positive relationships with peers is a key requirement.

Additionally, the Service Director will work closely with and provide support and challenge to the Engineering Director in the change, improvement and increased productivity of all service, repair, and installation teams.

**The person**:
The successful individual will be comfortable with using data and financial information to support the prioritisation of immediate areas of improvement with a focus on both improved service and P&L improvement / increased profitability for the service, repair, and installation teams.

They will need to have the experience and intelligence to recognise the sequencing of action and the need for empathy and emotional intelligence as the business pursues a change programme with areas akin to a turnaround of operations.

We're looking for someone with strong leadership skills who is an effective communicator at all levels.

You'll need to be a genuine collaborator and team player as well as a problem solver. You'll have the ability and desire to use data to support decision making and the ability to appreciate and act on both detail and strategy. You'll need the ability to understand and critically appraise processes and systems with a pragmatic style and be able to identify / appreciate incremental improvements where appropriate.

Previous experience of process and operational improvement in a complex environment is a key requirement.

**The benefits**:
This is a fantastic opportunity to join a large and successful business and take on a rewarding project where you will be able to have a direct impact on the future direction of the company.

On offer is a highly competitive 6 figure salary package plus other benefits.

**Contact**:
**Pete Shillito**
Managing Partner
Brewster Partners Recruitment Group

07792 268 685

**Applications**:
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