Safer Estates Service Lead

2 weeks ago

St Helens, United Kingdom Torus Group Full time

Join us in a leadership role as a Service Lead at Torus Group. In this position, you will be overseeing the Safer Estates Team Leaders and managing the Safer Estates Team as a whole. Your responsibilities will include guaranteeing the delivery of high-quality services in the realm of Safer Estates Management, covering areas such as Anti-Social Behaviour, Domestic Violence, and hoarding. This will involve close collaboration with other departments within the organization and establishing strong partnerships with external agencies.

**Responsibilities**:

- Lead, manage, supervise, motivate and develop teams to enable provision of high-quality services.
- Assist the Regional Director to develop a Safer Estates Strategy.
- Review the Anti-Social Behaviour and Domestic Abuse Policy, Tenancy Policy and any associated policies and procedures; working with customers, the Local Authorities and other key stakeholders, to ensure they are current and compliant with relevant legislation and best practice.
- Support the local authorities in the delivery of their Community Safety Strategy.
- Ensure timely, effective case management, working closely with the Neighbourhood Teams and Legal as required.
- Establish, develop and maintain relationships with partners to effectively deliver the Safer Estates Strategy.
- Work with IT and Business Assurance to ensure that the Case Management system is effective and delivers robust performance monitoring and KPI information.
- Ensure the delivery of customer focused responsive services, including via on-call rota.
- Work with Business Assurance to ensure that customer and stakeholder feedback shapes Safer Estates service delivery and improved ways of working.
- Coordinate with other Managers and Teams across the business to implement Every Contact Counts across the business.
- Implement effective performance management systems to meet corporate and service area requirements, to achieve continuous service improvement and the development of a performance management culture.
- Create a team culture of performance and encouragement, including ensuring that performance is discussed in Team meetings and during staff performance reviews.
- Oversee any workplans and risks associated with the Safer Estates Service.
- Deliver projects and programmes associated with the service area.
- Assist with the management of budgets
- Ensure regular audits are completed, to ensure that processes and policies are being followed.
- Ensure that the Safer Estates Service complies with relevant legislation and best practice.
- Support the delivery of value for money services, providing cost-effective, efficient, quality services to meet existing and potential customers’ needs.
- Prepare reports and statistical data as required including those required for Board.
- Work with the Communications Team to manage risks, promote successful case outcomes and ensure regular communication both internally and externally
- To promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding Policies.

**Skills & Experience**:

- Degree level education, or equivalent, or demonstrable experience
- Evidence of implementing strategies, policies, operational plans and managing risk
- Excellent IT skills
- Excellent knowledge of industry best practice and the ability to integrate this into policy, procedures and processes
- Demonstrable governance and financial compliance management experience to ensure robust and compliant operations.
- Excellent knowledge of housing management related IT Systems.
- Experience of performance management including setting, agreeing and monitoring standards.
- Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field.
- Extensive knowledge and understanding of the relevant legal frameworks.
- Experiencing managing change through combining excellent project management skills with an inclusive style to deliver intelligence led improvements.
- Ability to engage with staff, peers, board members, tenants and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect.

**What we offer**:
Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer:

- Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.
- Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
- Travel and Transport: Explore our lease car scheme and employee discoun

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