Warranty Administrator

Job Description:
Terex GB Ltd has been ranked number 18 in the Ulster Business Top 100 NI companies. Terex is a fast-moving engineering company continually developing in N. Ireland.

Here at Terex, we are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. It’s an exciting time to be part of the expanding manufacturing sector - come join us We are currently recruiting for a Technical Support Electrical Engineer to join our Customer Support team.

What’s in it for you
- Excellent total compensation package to include competitive salary, free health care for you and your dependents, contributory pension scheme, life assurance cover.
- Employee Stock Purchase Plan.
- Earn extra cash via our ‘Refer a Friend’ scheme.
- Access to global learning and development programs offering accredited and specialist training.

About the Role

Reporting to the Warranty Manager the Warranty Administrator (Maternity Cover) will be responsible for the day-to-day processing of warranty claims, raising credit notes, parts orders & month end reporting.

Main Duties & Responsibilities
- Building a working relationship with our Dealer network and handling any warranty queries in a proactive and timely manner
- Provide instructions to dealers on warranty systems and processes
- Settling claims in line with warranty policy
- Assisting Vendor Recovery in recuperating costs from suppliers and coordinating return of parts to suppliers from our Dealer network
- Raise orders for parts & receipting PO’s as & when required.
- Providing warranty updates to Finance on outstanding warranty claims during weekly calls
- Ensure monthly reporting to pre-agreed timelines

About you

Knowledge, skills, and abilities
- Working knowledge of all Microsoft packages especially MS Excel
- A strong customer focus and be proactive in identifying solutions and offering support to others
- Excellent verbal and written communication skills
- Experience in administration
- Ability to communicate across all levels of the business & work within a Team.
- Demonstrated ability to multi-task, prioritize, and meet timelines
- Good Business Acumen

This above description is non-exhaustive and there may be additional duties in accordance with the role.

What’s Next

Closing date - 22nd May 2023
- All applicants must demonstrate through their CV how they meet the criteria for the position applied for. We reserve the right to enhance our selection criteria at the short-listing stage, if required_

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.