Concierge

6 days ago

Chesterfield, United Kingdom Adullam Homes Full time

**Concierge**
**Location: Chesterfield**
**Salary up to £10,810.80 per annum**
**Job Title**:Concierge**
We have an opportunity for an entry Level **Concierge** **to join our organisation
The **Concierge** **will be based at our offices in **Chesterfield**
**PURPOSE OF THE JOB**
The main duties of the post of **Concierge** will be to; Ensure that the Hub is in a clean and tidy state adhering to health and safety and fire safety. Working with the team at Highfield Rd on speedy void turnarounds. To engage with the residents in the evening making sure that the residents are not left isolated in their property.
**KEY RESPONSIBILITIES**
**Security and Safety**
- To ensure the security of the premises always when on duty.
- To keep a record of all significant events during the period of duty.
- To record and report any incidents involving the residents’ mental, physical, or emotional state to the appropriate staff member at handover.
- To respond to challenging behaviour and manage confrontation as trained, and by alerting the appropriate emergency services if required.
- To maintain good working relationships with residents.
- To liaise with all other relevant agencies as necessary.
- To respond to the fire alarms, as trained, if they activate during the period of duty.
- To comply with the Association’s policy and procedure regarding confidentiality
- To comply with the Association’s procedures for reporting in and out of the workplace.

**Concierge Duties**
- To monitor and manage access into the building ensuring that only residents, their invited visitors, and professionals carrying out their duties are allowed access.
- To operate and manage site security and CCTV equipment.
- Ensure adherence to Health and Safety regulations appropriate to the building and service, this includes completing relevant health & safety tasks delegated to you and your team.
- To ensure regular patrols and inspections of all communal areas, including office space are being completed and ensuring that they are kept clean and free of hazards including carrying out any immediate cleaning to ensure this.
- To monitor and maintain of record of patrols and inspections using the record books and customer relationship management system.
- To ensure that you are reporting repairs and maintenance issues.
- To help prepare accommodation for new residents and/or out of hours as required.
- Ensure handovers at the start and end of shift with operational staff.

**Culture, Values and Behaviour**
- To articulate and personally demonstrate Adullam’s values and behaviours.
- To contribute to building a staff culture where everyone feels empowered and valued.

**Health and Safety**
- To be aware of the Association’s policies and ensure they are carried out and that good practice is maintained.
- It is your responsibility to take care of your own health and safety and that of your colleagues. Once in post additional H&S responsibilities maybe delegated.

**Co-production**
- To follow Adullam’s Co-Production Involvement and engagement plans in all aspects of service provision.

**Relationships and Partnerships**
- To create, maintain and enhance effective working relationships both internally and externally, and to challenge inappropriate, unproductive behaviours or behaviours or values that do not replicate those of Adullam.
- To cooperate with colleagues and promote and champion team working to ensure that the required contractual and performance outcomes are met.

**Personal Development**
- Contribute to the overall development of the Association by using individual skills, strengths and abilities.
- To actively participate in own supervision, annual performance review and objective setting.
- To fulfil own agreed personal development and training programme.

**General**
- To contribute positively to the Association’s efforts to ensure “Excellent Stewardship” of Adullam’s resources by delivering services with economy, efficiency and effectiveness
- Any other duties that are deemed appropriate to the post.
- The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

**Adullam offers the following benefits.**
- **Salary is up to £10,810.80 PA,** for 21 hours per week
- Competitive Annual Leave
- 1 year’s anniversary service payment of £500
- Opportunity to gain up to two days annual leave
- Training and career advancement
- Discounted Goods and services
- Pension
- Access to Westfield Health

Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

**Job Type**: Part-time

**Salary**: £10,810.80 per year

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