IT Supervisor

We’re looking for an enthusiastic hands-on IT Supervisor to oversee and manage the smooth delivery and operation of our IT systems; supervise the day-to-day duties of a dynamic team, assign tasks, and implement decisions approved by the IT Manager, all from within our stylish Technology Centre located in Harrogate, North Yorkshire.

**Who we are**:
Belzona is the global leading manufacturer of high-performance polymer coatings, with an extensive, worldwide network of international distributors, operating in over 120 countries, supported by our headquarters in UK, USA, Canada, Thailand, and China.

Providing bespoke solutions, technical support and on-site assistance tailored to each client's specific needs, our engineered solutions come with international accreditations and a proven track record in performance.

**What you’ll do**:

- Maintain reliable & secure IT infrastructure, making recommendations for improvement.
- Work closely with the IT Manager to implement their decisions, ensuring tasks align with the Managers & department goals.
- Monitor work schedules, provide work assignments and delegate tasks effectively.
- Develop and maintain policies, procedures, and records.
- Provide coaching to the IT Technicians.
- Collaborate with other departments to enhance operational efficiency.
- Provide timely technical support to customers and ensure their satisfaction.
- Working areas include:

- Microsoft Office 365 Admin / Entra management.
- LAN/WAN network security & patch management.
- VM management (VMware).
- Cyber Security & Firewall management.
- AWS cloud administration.
- IT budgeting & procurement.
- IT Incident response & DR.

**What you’ll need**:

- A minimum of 5+ years’ experience in IT Infrastructure/Networking/Service Delivery or equivalent roles.
- IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent.
- Strong knowledge of ITIL v3/v4.
- Leadership and interpersonal qualities, with the ability to motivate and inspire team members.
- Enthusiastic and passionate about helping others.
- Excellent problem-solving and decision-making abilities, with a focus on delivering results.
- Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users.

**What we’ll provide**:

- Company quarterly performance bonus scheme
- Opportunity for hybrid working
- Flexible dress code
- Private Health care
- Life assurance
- Permanent Health Insurance
- Company Pension
- Employee Assistance Programme
- Cycle to Work Scheme
- Free onsite parking
- Subsidised Vending Machines
- Birthday Gift
- Flexible working
- Volunteering Days
- Staff events

**Job Types**: Full-time, Permanent

**Salary**: £32,000.00-£35,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Information Technology: 5 years (preferred)

Work Location: In person