Volunteer Animal Walk Through Host

2 months ago

South West, United Kingdom BIAZA Full time

Hobbledown Heath
- South West**Contact**:
**Sector**:

- Education**Type**:

- Volunteer**Contract type**:

- Full-time / Part-time**Salary**:

- NA**About the Company**

Escapade Group Limited operate the ultimate indoor and outdoor adventure parks. Currently operating three popular brands across five sites, the business has ambitious plans to continue growing and expanding. At present, there is an established Hobbledown Adventure Farm Park & Zoo at Epsom and two Kidspace indoor play and children’s party venues at Croydon and Romford.

Hobbledown Heath Adventure Farm Park & Zoo and Gripped London a new high rope course and Adrenaline Park have both just recently opened in Hounslow, West London. We welcome over 700,000 people a year through our doors and host over 3000 birthday parties a year.

**What will you be doing?**

Our volunteer host’s typical day includes working in a variety of our 3 animal walkthroughs (lemurs, goats and alpacas, and our "Giants" walkthrough featuring tortoise, rabbit and mara) at our brand new facility, Hobbledown Heath, located in Hounslow, engaging with the public and ensuring our animals are safe and secure at all times. It also includes some husbandry work in the walkthroughs. Hosts are crucial for making sure our visitors have a fantastic, educational day out.

**1. Customer Service**
- Act as a point of contact for visitors, answer questions, give directions and always engage positively with visitors.
- Report any issues or problems to the Line Manager to drive continuous improvement.
- Deliver outstanding customer service and demonstrate positive body language to all visitors.
- Drive and encourage positive online social media reviews such as Trip Advisor, Facebook, and Google.
- Offer a positive first response when handling visitor feedback, complaints, or queries.
- Escalate any visitor issues to the Line Manager if unable to resolve and conclude.
- Call for First Aid assistance should any accidents or incidents occur.

**2.Presentation & Standards/Cleanliness**
- Ensure cleanliness standards are always maintained to a high standard and take pride in the appearance of the animal exhibits and park.
- Dispose of all rubbish and animal waste correctly.
- Handle cleaning materials and chemicals correctly and in line with COSHH training.

**3. Standard Operating Procedures**
- Follow and complete opening and closing checklists in line with the standard operating procedures for the animal team.
- Oversee capacity limits for the animal walkthrough areas.

**4. Health & Safety**
- Responsible for complying with the company policy regarding Health & Safety.
- Ensure job role is performed safely in line with the standard operating procedure and any specific safety controls.
- Ensure hygiene standards are adhered to in specific work area.
- Report any Health & Safety issues, potential hazards, accidents or near misses to your Line Manager, Duty Manager, or member of the Management team immediately.

**Who are we looking for?**

Over 17 years of age.

Friendly, polite, confident people, who are comfortable speaking to guests and being part of the team.

We don’t expect you to be an animal expert but an interest and knowledge of animals and zoos would be advantageous.

You should also be willing to learn the answers to the most frequently asked questions, and learn basic knowledge about the animals that are in the walkthrough's, you will be provided with this information, but we ask that you do your best to learn it so that you can answer questions without having to refer to your notes.

Happy to be outside in all weather conditions.

A good level of physical fitness - working with animals means spending most of your day on your feet and some tasks require stamina.

Reliable and regular. We ask that our volunteers are able to attend at least one regular day a week from either: 8am - 5pm, 10 - 2pm or 2 - 5pm.

We are initially offering the placement for 1 month and then your placement will be reviewed, but ideally you will be willing to commit to at least 6 months.

**What’s in it for you?**

Gain an insight and expand your knowledge into conservation, zoo husbandry and animal welfare.

Spend some time away from your work or find a new hobby in caring for animals.

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