Referral Administrator

4 months ago


Leatherhead, United Kingdom AshLea Medical Practice - Linden House Surgery Full time

Primary responsibilities:
a. Processing incoming and outgoing mail

b. File and store records as required

c. Photocopy and scan documentation as required

e. Input data into the patient’s healthcare records as necessary

f. Copy over text from Lexacom Echo for patient referrals for all the Practices’ GP partners, Associate GPs, GP Registrars, Paramedic Practitioners and any other referring clinicians to the EMIS templates, forms or practice letterheads, fulfilling any additional instructions/action points/tasks from the clinicians.

g. Ensure any requested attachments are included with referrals and sent across to the Referral Support Service via the booking system in a timely manner for booking the patients hospital/medical facility of choice.

h. Aim for a maximum turnaround time of 72 hours.

i. Resolve problems which relate to the referral booking system. This includes changes to place of referral and dealing with rejected referrals.

j. Provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums etc. in an accurate and quality manner.

k. Code patient data as required on EMIS Web

l. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Manage all administrative queries as necessary

n. Make appointments, bookings and admissions as required

o. Maintain filing and administrative systems so that written or computer information is easily accessible and secure

p. Maintain a clean, tidy, effective working/kitchen area at all times

q. Support all clinical staff with general administrative tasks as requested

r. Process referrals using the electronic referral system (ERS) and to external agencies such as secondary care

s. Ensure all referrals and relevant data is coded for audit purposes.

t. Provide cover for members of the secretarial team during periods of sickness and annual leave

u. In liaison with the staff member responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: From £16,255.20 per year

**Benefits**:

- Company events
- Company pension
- Employee discount

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- It's a requirement of the post to reside within 10 miles radius of Linden House Surgery (KT22 7HH)

**Experience**:

- Administrative: 2 years (required)
- Customer Facing: 2 years (required)

Work Location: In person

Reference ID: Referral Administrator



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