Leisure Assistant

4 weeks ago

Otley, United Kingdom Tong Garden Centre Full time

We are looking for a Retail Assistant to work within our Leisure team.

Do you enjoy interacting with customers? Do you thrive in a sales role? Do you like to work in a fast-paced environment where you are on your feet most of the day? Are you willing to get stuck in and support your colleagues and the business where ever needed? If yes, then this could be the perfect opportunity for you

We have a part time role available at Otley Garden Centre, so if this sounds like the role for you, then we would love to hear from you.

As a Retail Assistant you will be responsible for:

- Greeting and welcoming all customers from the moment they enter the shop.
- Offering customers advice and answering any queries they may have, from stock availability and details of special offers to a product’s price.
- Understanding the products, product ranges and colour options within your specialist area so you can give as much information and advice to customers.
- Organise efficient and the best value delivery option for the customer.
- Help to keep the shop floor and displays clean and tidy.
- Restocking goods when they’re selling out, and ensuring they’re attractively displayed with clear labels, clear signs and placed front and forward in a shoppable position.
- Assist in the processing of deliveries from suppliers, from its delivery to the warehouse to transferring to the shop floor; packaging removal, labelling, scanning to building safe displays on the shop floor.
- Creating inspiring and well maintained merchandising displays.
- Maintain and ensure all Yorkshire Garden Centre Equipment, Tools and facilities are used in a safe manner by colleagues and customers alike.
- Ensuring the team replenish and present all products following date checks, price checks, stock rotation and departments Retail Standards.
- Support all departments in the Garden Centre and help out when and where required.
- Welcome customer complaints, listen well, apologise and escalate to a Supervisor.
- Consider health and safety at all times; are displays safe, manual handling is done in accordance with the training, wear PPE and use handling tools
- Ask customers what they are looking for, why and what their projects are so that you can offer advice on additional and alternative products.
- Accurately carry out stock counts in accordance with the set process to limit mistakes
- Additional duties deemed necessary for the needs of the Business

The ideal retail assistant is someone who:

- Ideally has previous customer service experience - but not essential.
- Is willing to develop and learn new skills.
- Is friendly, positive, sociable and approachable.
- Is a strong team player.
- Is flexible to work additional shifts and weekends if required

**Job Type**: Part-time

Pay: £9.24-£11.44 per hour

Expected hours: 23.75 per week

**Benefits**:

- Company events
- Employee discount
- On-site parking
- Sick pay
- Store discount

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

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