Receptionist

4 weeks ago

Wigan, United Kingdom Aspull Surgery Full time

Aspull Surgery is looking to recruit a hardworking and enthusiastic receptionist to join our busy, friendly team. We have recently moved into a new building and are ready to expand our reception staff provision.

We presently serve a population of 5700 and pride ourselves on providing a high standard of care to our patients. Working in a busy but efficient environment you will be first point of contact for our patients and support the day to day running of the surgery alongside our GP’s and Nurses and administrative team.

IT literate EMIS & Docman experience

30 hours per week

Flexibility to cover holidays/sickness if required

Salary dependent on experience

Surgery opening hours Monday - Friday 8.00am - 6.30pm

**Main Duties**
- Dealing with patients in person and by phone on a daily basis.
- Maintaining and monitoring the appointment system.
- Dealing with prescriptions and managing queries and tasks generated by GPs and the nursing staff.
- Able to work on own initiative and part of a wider team.
- Ability to prioritise workload in a busy environment.
- Completing daily tasks as directed.
- Excellent telephone communication and customer service skills.

**Job description**

Job responsibilities:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
- Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
- Enter patient information onto the computer as required.
- Ensure that all new patients and temporary residents are registered onto the computer system promptly and accurately.
- Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or senior receptionist.

**Person Specification**

**Qualifications**

**Essential**
- GCSE Grade A to C in English and Maths

**Experience**

**Essential**
- Basic computer use
- Typing skills
- Good communication / customer service skills
- Ability to use own judgement and common sense
- Ability to work without direct supervision
- Ability to work well in a team
- Ability to work well and remain calm under pressure

**Desirable**
- Reception experience
- Experience in a healthcare setting
- Experience in a GP reception role
- Previous experience of handling confidential records
- Familiarity with Emis software
- Understanding of medical terminology

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £10.42-£10.52 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Wigan, WN2 1XH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 13/08/2023

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