Security Services Supervisor

4 weeks ago

London, United Kingdom ISS Facility Services Full time

**Contract: Professional & Technology Services**

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**Location: Canary Wharf**

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**Hours of work: 60**

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**Working Pattern: 7am - 7pm**

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**Contract Type: Permanent**

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**Salary: £14.63**

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**The role of the Security: Front of House Supervisor is a dynamic and visionary role, working with reporting to the Day Security Manager, strategically reporting to the Operation Managers/ Account Manager and client, to enhance a vibrant, dynamic, UK HQ building located in Canary Wharf.**

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**You will have the unique opportunity to build an exciting destination, with customer experience, security, community and safety at its core. Day to Day and in support of the security provision this role undertakes you will report to the Day Security Manager and strategically to the UK National Account Manager.**

**ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.**

**The Role**

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- **To lead by example - The highest standards in uniform turnout, attendance and timekeeping expected and to deliver the KPI objectives for the account**
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- **To ensure the security and safety of the client team staff, contractors, working colleagues**
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- **To protect the assets of the client by following recognised best practice techniques and procedures and SOP’s**
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- **To ensure the security and safety of the site**
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- **To effectively organise and manage workloads as required without compromising quality of service provision**
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- **To respond to emergencies and assist with the evacuation and searching of the buildings by following all requirements of the site emergency response procedures & standard operating procedures**
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- **Play an integral part in maintaining the safety security of the site, reporting day to day operationally to the Day Security Manager**
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- **Participate and contribute positively to the security team**
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- **Attend meetings as required and provide reports and recommendations on the activities of the security operation**
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- **Be committed to Health & Safety and ensure that you are familiar with all ISSFM/ Client Health & Safety policies and procedures**
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- **Police and encourage observance with all site security & safety policies, ensuring that the access control, key control, smoking and Health & Safety policies are observed and enforced**
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- **Perform at the start/end of each tour of duty verification checks of all the security equipment located within the areas of work under your responsibility ensuring that all systems are fully operational and where they are not, initiate corrective action**
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- **Respond to all incidents in a timely and effective manner by directing the activities of all affected persons, aimed always to safeguard the assets of the Client ensuring that direction from senior line management is sought where appropriate.**
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**About You**

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- **You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients, and customers**
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- **ISS Classification - Restricted - External**
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- **You are solutions focused, advising colleagues and stakeholders with solutions, not problems**
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- **Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint**
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- **You possess knowledge of H&S and compliance processes and risk reduction, onsite service partner liaison & performance management**
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- **You have experience with or are willing to learn reporting systems that KMPG and ISSFM use**
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- **You perform your duties with an awareness of the ISSFM KPI’s and KMPG business objectives and values**
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- **You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests, and stakeholders**
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- **You are confidently able to design an onsite succession plan**
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- **You possess commercial awareness and awareness of latest customer experience market trends**
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- **You identify new initiativesfor enhancing customer experiences. Innovative Thinking & Agility**
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**The Company**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**

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**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**

**We offer you a challenging and exciting career in an organisat

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