Claims Adviser

**Location**: Littlehampton

**Contract**: Permanent

**Hours**: 35 hours per week

Your basic working week will consist of 35 hours between Monday and Thursday 8.30am until 5pm and 8.30am until 2pm Friday. You may in some circumstances be expected to work evenings where business dictates the need to do so.

**Salary**: £18,000 - £20,000 Basic salary - negotiable depending on experience

**Reporting**: Sales and Marketing Manager

To handle client enquiries and complaints objectively, fairly and in accordance with our company policies, procedures, timescales and directives and in accordance with the rules, principles and timescales laid down by the relevant regulators.

Undertake case checking and quality assurance tasks in accordance with company policies, procedures, timescales and directives and regulatory rules, principles, guidelines and timescales.

**Key Responsibilities**:

- Handling calls from customers and potential clients taking them through the range of services we offer and answering any questions they may have.
- Outbound calls to update clients and request any additional information required.
- Selling the service benefits and gaining customer commitment.
- Keeping customers informed on how their claims are progressing.
- Investigate, review and respond to all complaints relating to failed investments.
- Retain copies of all documents relating to any complaints dealt with and ensure these are held securely and confidentially
- Ensure accurate records are maintained of all complaints and available to management at all times.
- Collating the relevant documentation for submission to our processing department.

**Experience & Skills**
- Be decisive and articulate in their decision making
- Have excellent communication skills, both on the telephone & face to face with a customer
- Take pride in their work and want to not only meet targets, but surpass them
- Must be computer literate and be competent with all MS Office packages
- Ideally, the applicant will have a minimum of 1 years investment sales experience.

**Package that includes**:

- Contributory pension scheme
- 20 days holiday a year, plus 8 days bank holiday
- Bonus scheme

We are proud of the work we do, and we have an unprecedented reputation in the market for quality and customer service.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
No

Ability to commute/relocate:

- Littlehampton BN17 6BP: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Insurance Claims Handlers: 1 year (preferred)
- Claims Processing: 1 year (preferred)

Work Location: One location