Helpdesk Fm

**Role: Helpdesk FM**

**Location: Newtownabbey**

**Salary: £25 - £27k**

Our M&E client has been providing services for 40 years. They have a sound reputation for delivering projects on time, on budget, safely and to a first
- class finish. Their considerable experience spans the commercial and industrial, health, education, leisure and residential sectors - throughout Northern Ireland and the rest of the UK.

Due to our continued growth and to support an established Facilities Management team, they have a fantastic opportunity to join their organisation in the role of Helpdesk Operator.

**What you’ll do**

The role of the Helpdesk Operator will be to provide first line helpdesk support and provide the first point of contact for a variety of facilities management requirements and administration. The role will be responsible for operating the helpdesk function, working as part of the helpdesk team and being able to work on their own initiative. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of each query and with regular updates to customers of the resolution.

**What you’ll need to succeed You will need to have**:

- Previous experience in a similar customer service role dealing with incoming calls
- Be flexible in your approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the contracts Although it’s not essential it would also be a bonus if you had the following:

- Experience of working with data entry systems
- Knowledge of Facilities Management Service

**What you’ll get in return**

You will receive first class support from the current team which reflects our commitment to our greatest asset - our workforce - along with a culture of continual development, training and excellence. You will also get the opportunity to develop your skills and experience.

You will be offered a competitive starting salary, private healthcare (with service), death in service insurance and enhanced company sick pay (dependent on length of service).

INDNI

**For more information or to discuss in confidence, please contact Kim at CSR on 02892 627488. Alternatively, to apply, click on the link below.**

**Crescent Specialist Recruitment (CSR) operates as both an Employment Agency and Employment Business on behalf of our clients.**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CSR0120