Restaurant Floor Supervisor
5 months ago
**Job Title**: Restaurant Floor Supervisor
**Location**: Fish Restaurant, Borough Market
**Employment Type**: Full-time
**About Us**:
Fish Borough market is located at the heart of bustling Borough Market, is a well-established brasserie-style restaurant. With 110 seats indoors and 40 outdoors, we cater to a diverse clientele, including business professionals, tourists, families, and locals. Our service ethos is smart casual, combining friendliness with professionalism and efficiency. We serve lunch and dinner every day, welcoming an average of 2000-2500 guests weekly. We are looking for someone who is not only experienced in management but also happy to be hands-on in service, supporting the front of house team to ensure exceptional customer experiences. Join our management team to contribute to our continued success.
As a Floor Supervisor, you will play a pivotal role in ensuring the smooth operation of our restaurant. With a team of approximately 30 staff members, including five managers, you will oversee daily operations, maintaining high standards of service and customer satisfaction.
**Requirements**:
- Minimum 2 years' experience in a similar role in a busy high-end restaurant
- Full-time availability to work various weekly rotas
- Excellent interpersonal skills and ability to maintain team harmony
- Ability to remain calm and efficient under pressure
- Impeccable grooming and presentation
- Strong customer focus and problem-solving skills
- Exceptional leadership qualities with experience managing large teams
**Key Responsibilities**:
- Opening and closing procedures adherence
- Supervision of service during peak hours
- Oversight of staff duties and performance
- Ensuring service standards are maintained
- Motivating and driving the team
- Cash management and stock control
- Effective communication with all departments
**Benefits**:
- Earnings of £33,000/year (including tronc), with a potential total earning of approximately £35,000/year with tronc bonus
- Monthly payments with early access via Wagestream
- 28 days holiday (including bank holidays), increasing with length of service
- 50% discount when dining in, plus 20% family discount
- Meals and drinks provided during shifts
- SAGE retail-wellbeing discount
- Staff parties and in-house training
- Pension scheme
- Be a part of the vibrant Borough Market community
**Note**:
**How to Apply**:
**Job Types**: Full-time, Permanent
**Salary**: From £33,000.00 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus scheme
**Experience**:
- Restaurant management: 2 years (preferred)
Work Location: In person
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